Uncommon Grounds Coffee & Bagels

I love the coffee and food here. The soup is shockingly good every single time. It is often very crowded around peak meal times, so if you're looking for a meeting place or a place to sit down, this may not be it. Has a quirky, personable vibe and is an enjoyable place to eat and caffienate.

In the past, the food has been good and the service okay. Recently, we were ordering for 10 people and decided to call ahead to see if we could order ahead, given the large order. We expected to have to wait awhile for the food and were totally fine with that.

The person who answered told us we could order online. We did so and shortly after ordering, recieved an "order canceled" email. We were confused about why it was canceled, so we called back. The person who answered said the order was too big so they canceled it. We then said we'd come in to do the order. They said not to bother as "we won't take the order" and promptly hung up on us.

Hands down the worst customer service I've seen in a very long time. I'm also confused because if we had five people come in and order two sandwiches and coffees each, it's the exact same thing--with no advanced notice.

I'm disappointed because the food and coffee is great, but after that terrible experience (and the subsequent fantastic experience at another locally owned Clifton Park coffeeshop) I don't see us ever going back here.

Great coffee. Bagel sandwiches are so good

If you go in on a day where the girl with the long brown hair is working… I’d suggest walking back out. Each time I’ve had an encounter with her she’s been extremely rude and has ruined my experience at the coffee shop. I hope whoever is in charge there can teach her some customer service and that it costs $0.00 to be a kind human being. Whether I have ordered a bagel or a pastry, it’s been messed up or ice cold. Only thing that’s decent there is their lattes.

My fiancé and I love coming here & we usually do every weekend. However, today I asked for an iced chai. Once they gave it to me, I looked down and saw a dead bug stuck to the ice cube. I quietly tried to say something and they didn’t apologize, or even say anything. They just remade it and handed it back. It wasn’t even addressed. We will not be back.

Food and coffee are great but not sure why there is an online order option if each time i place an order it gets cancelled. I

I understand an ASAP order might be hard to fill when it gets busy but even when i place orders for 30 minutes ahead of time they get cancelled. Stop taking orders if you have to cancel all of them.

Excellent Sandwich 🥪 Very tasty and Large Bagel

Best hot beverages and bagels in Clifton Park. Friendly staff, nice ambiance for hanging out, beautiful plants and some outdoor seating too.

Really good seasonal drinks. (Right now I am very into the apple pie chai.) Staff is friendly and efficient.

Note on outdoor seating: It is available when it isn’t horribly cold out.

Quick service, good drink and cookies and staffs are friendly.