Collected Works Bookstore & Coffeehouse

Terrible customer service. Beware. I ordered Forrest Fenn's book, "Thrill of the Chase". The woman taking my order over the phone seemed annoyed that i did not use the online website to order the book. I explained i had trouble using the online order site and their webpage stated to call them if i encountered any problems. The shipping box arrived at the post office where i receive my mail several days later with the box open and nothing in it. My post office had stamped the box with the message "parcel open upon arrival". I spoke to the USPS supervisor who stated the box was open upon arrival. We both examined the box and it appeared one end had never been sealed by tape or glue flaps. Like it had intentionally been left open so the book would fall out because i annoyed the clerk. The USPS supervisor advised me to refuse the package so it could be sent back and i could request a refund. which i did. I called the bookstore and again spoke with the same clerk. I told her i was going to write a bad review regarding my experience. The clerk inexplicable said, " Well everyone else will just have to pay more for the book then" I don't understand this comment. She said she couldn't help me but she would take my name and number and have the "shipping team" call me on Monday. I called them on Monday and the fellow that answered the phone said he had heard that i would call but my phone number had been lost by them. I personally feel this is a spiteful group of people working at this bookstore. They didn't want to be inconvenienced by taking my phone order, even though their web site states to call them if you have problems, they were going to inconvenience me by leaving one end of the shipping box open so the book would fall out thus hoping i would request another book, which at this point its bad energy and i don't want anything from them and they conveniently lost my phone number so they would be able to keep the $48 i paid for the book...costing me $48..beware dealing with these people. Also i think they post the same book on Amazon for $90 to encourage people to buy the book through them for $35 plus $13 shipping charge. Beware. You may just end up receiving a box full of air. I wonder if Forrest or the owner is aware of this.

Terrible unhelpful employees who give attitude when asked to check the computer for what's in stock rather than give a half hearted guess, and the coffee shop refuses to make even simple beverages as they won't steep tea--tea that they have and sell. One of the most disappointing independent bookstores I have ever been to, consistently and every time I visit Santa Fe.

If you love supporting local I would recommend Collected Works. Friendly staff and a great selection of books. If they don't have it they will order it for you.

Classic Santa Fe Bookstore. Cozy comfortable atmosphere. Dog-Friendly place. Staff is courteous, friendly and professional. The Iconik Coffe is great. Great place to sit and relax after walking the Plaza area.

Great coffee, these guys are pros. One of the very best coffee spots in town and they really rake coffee seriously. They roast it, they do pour overs, they even weigh the coffee grounds for every shot of espresso that they make.

Great collection of books as well btw.

Helpful, personable, and informed bookseller. There was a book club meeting when I was there, in the coffee shop section. Clear signs for book sections, clean with attractive displays. Broad selection in this general interest bookstore. Plus Eileen Myles is reading tonight!

One of the coolest csfe/bookstores I've been to. Very cozy and a great selection of books for its small-ish size. If we lived in SF I would spend a lot of time (and money!) here!

Looks like they had a decent selection of books. We found a Good Night New Mexico to add to my grandson's collection of Good Night books.

Great bookstore. Excellent coffee bar with refreshingly sharp service. If you have high standards for a latte, this is your place in Santa Fe.

Beautiful place & people. Relaxed atmosphere. Friendly. Recommended very much to sit and have a look in the great collection of books. Great music. Thank You.