Donut Connection

Dirty and unsanitary, the lady behind the counter was rude to customers and food tasted stale. we couldn’t have chosen a worst place for breakfast.

Quick review-
This place is not a little "main ave" pastry shop or coffee hang out .. This place is basically Dunkin before they started out sourcing to an off-site bakery warehouse for their doughnuts and got huge like they are today ... Same exact set up in here . Still bake everything here ..
So ignore most of the reviews..
Basic good stuff.. nothing fancy so you have to understand that going in a place like this ..
Good donuts . Good coffee..
Older couple runs it so don't be in a rush and be polite..

Now I'll leave my true review below lol..

I've passed the place for years and finally stopped in .. before I went in I checked out their reviews on here real quick and I read a ton of bad ones.. at first I was hesitant but then like f it ..
I'm glad I did decide to go in and not leave based on reviews ...
I got a sausage egg and cheese, coffee and few different type of donuts.. I wanted to try a little of everything ..
I'm not much of a coffee drinker but I liked it .
Yes the egg and sausage are microwaved . But so are Dunkin and Starbucks..
I didn't realize this was a franchise business and started a long time ago here by the same owners . The older couple that work in there..
Basically reminds me of Dunkin from the 90s ..
Same original everything from the 90s..
Was like walking back into time for me ..
So you have to expect good basic items .. nothing fancy here ..
Same time ,these donuts are very good ..

Would give zero stars if I could. I brought in 2 refill mugs asked for a 2 large, was charged 10 bucks. I would have argued about it but the nice older lady didn't seem to speak English well, she said they were extra large. Lost my business forever.

DO NOT GO! This place should definitely be shut down for how dirty it is. I have no words to describe the amount of dirt that has clearly built up over years of not cleaning. The menu is ridiculously expensive for no reason, the place isn't even clean and want to charge you an arm and a leg. We attempted to order soup , they had about 7 options and they only had one available. The menu is on the monitor, they were out of so much stuff that they could have easily changed it but didn't. They microwave everything and it still takes a long time. THE ONLY thing that is nice about the place is the home made pastries. That's it. This is a very dirty establishment. They really need to sanitize EVERYTHING.

WORST PLACE EVER BEEN TO....

So basically 25 minutes later, over $50 spent, we were berated non-stop despite trying to resolve and explain the situation, and recieved nothing but a head ache. DO NOT GO TO THIS PLACE... it's not very clean looking either, and food was being microwaved

FULL STORY:

Went there to get breakfast before a funeral service....we ordered 6 breakfast sandwiches and got 6 drinks... We had a car full of people waiting... The man seemed nice and tried to get all the orders together but once everything was totaled up to over $50, it seemed like there was some mischarges... After we did some calculations... Our total should have been around $40... There was a woman also working there and taking care of other customers. By this time, the guy had already started making sandwiches and seeing as we were on a tight schedule and he was already kinda frazzled keeping things straight, I said let's just take one of these donuts packs (worth $5) and we'll call it a difference. I was gonna let him know what happened when I got back from giving the donuts and drinks to the car since we had some more time to wait for the sandwiches. When I came back, the woman was screaming at me telling me I stole the donuts and I said "no, I'm right here, we were overcharged... I took the donuts to make up for the difference... If you recalculate it, you'll see .. if it's correct, I'll pay for them". She continued to tell me I was a theif and stealing the donuts and saying it was because how I carried the donuts and multiple drinks to the car... screaming at the top of her lungs .. I kept repeating the same thing over and over .. we were mischarged... I'll pay of the calculations were done correctly, but I'm sure you'll see you owe us more than that...

The guy was still making the sandwiches as this woman is freaking out and screaming at the top of her lungs. and basically berating me and my family who's calmly trying to explain the situation again for the 3rd time...

My cousin just says hey, can I get more sugar for my coffee, she rudely ignored her then said no, I didn't ring you up, then pointed to the man. Saying if she she more.sugar we would have to go through him... Then proceeds to tell at me, so now I'm raising my voice because shes apparently not understanding and we are getting frustrated.

At this point we have wasted 20 minutes, have a car full of hungry people, and just feel attacked... My cousin was like I'm done... The sandwiches weren't near completion, she kept screaming even after I told her to calm down, well sort it out, and even the man agreed... So we left... Gave the coffee and those donuts back and left without all the sandwiches.
...

Wow, when they say it’s the worlds best coffee they were not lying!!!! I got my Lg extra extra and usually I get my coffee from someplace else (not mentioning names) and they make it ether tooooo sweet or not sweet enough. But wow, donut connection...wow... perfect cup of coffee!!!!! It’s like I have tasted coffee for the first time! Well done!!!! Can’t wait to see y’all again soon!!!

The sign states, "We have the best coffee." Well that is very true and they also have the very best donuts. There's all kinds of donuts with all different kinds of toppings, they are extremely FRESH! Fresh donuts are homemade and backed fresh right in the store. Not like Dunkin Donuts, those crappie nasty Wawa or those disgusting rubbery donuts from Shop Rite that don't care about their goods or donuts that are made in some damn factory and delivered.

Rude & Total rip off! Go to Acme across the street.
Donuts had thin layer of frosting so decided on apple turnovers. They weighed nothing with barely any filling when I took a bite. Just pastry. He cut it open to show inside said that's how they make and sell them now and handed me the bag back.

Worst service ever. I came in there for a cup of coffee, the service assistant came out of the kitchen after mixing donut dough never washed his hands and started to pour my coffee. I asked him to wash his hands before he poured my coffee. His response "it's only flour if you don't like it you don't have to buy your coffee here" took the cup and walked back into the kitchen. The bathrooms are dirty and have a strong smell of urine ,no hot water. Avoid this place.

I went to Donut Connection this morning and i was outraged. I bought an ice coffee and a bagel and when i sat down there were ants everywhere. They were swarming the trashcan and running down the windowsill and even came onto my table! I was shocked that a place making food could be allowed to be this unsanitary. I will not be returning. I was less than impressed by the bagel and the ice coffee was so-so. I wouldn't suggest coming here unless you want visitors at your table.