Scooter's Coffee

BE WARNED!! The coffee cups are VERY flimsy. The cup collapsed on my first sip and bathed my hand and interior in scalding coffee. In addition, I was told the burritos had not been warmed, so I ordered the ciabatta...which had a warm bun on the outside, frigid eggs inside. Gross.

The service was friendly and attentive and my drink was awesome!

I love the service the baristas give here. Very friendly here.

This franchise has been lacking in customer service for s while. Twice this week I have been late to work because of workers coming in late. The girl this morning said her alarm did not go off. Thirty minutes later I asked for a carmelicious blender with two extra shots whipped cream with no drizzle,wrong twice. She even put chocolate drizzle and caramel drizzle in there after I said twice no drizzle! Two cars through in 30 minutes,a manager needs to make sure there are workers there at 6am. $8.36 cents for a coffee I would like it right! In the past few years,several times no one has been there at 7am. The owner needs to get more involved. Very frustrating and they are losing a lot of business,saw at least 10 cars pull out at $8.00 that is $80.00 minimally in a 30 minute period.

One of the baristas gave me a cold brew that was 5/8 full and told me that this time she would fill it up but next time she would have to charge me for adding extra water. She also told me that their prices had gone up which I had actually noticed all of a sudden this place is not the deal that it was. Furthermore there previously excellent customer service and politeness is now completely gone. I questioned the color of a butterscotch foam cold brew because it was completely different than as shown in the picture and she acted like I was needlessly complaining. I mean I appreciate that when a an ice cold brew was ordered they were willing to take the ice out. But I'm no longer a customer of Scooters; both the young women working there did not exhibit the warmth and concern that I'd previously experienced at this place. That's okay it's made out for by the price is going up half as much again.

Why so many businesses that got popular because of their excellent customer service and concern for the customers all of a sudden decide to behave like a cold and calculating business at the peak of their success?

Update: the "butterscotch" had no butterscotch in it! Maybe if the barista had paid attention to my questioning the color instead of becoming disenchanted with my impertiance she might taken the time to check out whether it was made correctly or not. Of course this was of little interest to her and I for some reason do not wish to return to have the butterscotch added. Bye-Bye one more star!

*Update: Management contactacted me personally and made it right. They are working to improve!

Fantastic place if you don't have a dairy allergy. Been going to this location a lot lately, much preferred over Starbucks it's way faster. Last time I was there it was in the evening, and I always request almond milk because I can't have the real thing. I did not receive almond milk last time, couldn't tell the difference until my stomach was on fire half an hour later. Mistakes happen, I get it. Went back this morning, ordered a drink for myself and one for my wife. My wife likes half and half in hers, I cannot have dairy. The cups were not marked and when I got home I wasn't 100% sure which was which. My wife was very confident she got the right one but after testing both I had zero confidence my drink was made dairy-free... Threw it away rather than risking ruining my entire day. Very frustrating. I love scooters, but I have lost confidence in their ability to make my drink correctly and because real milk will ruin my day, I won't be back.

The girl who has been working here alone on Tuesday mornings deserves to be treated like every day is her birthday. I've seen her handle a long line of customers without seeming the least bit flustered. When things are slow, she'll joke around with you. She is an inspiration.

Staff is always friendly and professional. However...

I’ve tried almost ALL their drinks. This place is next to me, and I want to like it so bad. But this place is absolutely horrible. Definitely the worst tasting coffee/lattes/chai ever. I’ve Literally threw out my last 3 drinks after one sip.

Not only are the drinks bad, but everything is from cookies, old bagels/ cake pops. Everything is old and comes from a nasty looking plastic container.

Decent coffee and smoothies for a drive thru.

Every time I go all of the staff are so friendly. Not being able to go out and mingle with random people at stores while waiting to check out [see COVID] I really look forward to just those 2-3 minutes of small talk. They are all so nice, they genuinely care about their customers and take an interest. One employee I had the chance to run into within 2 days while ordering and she remembered and asked me about the turn out of the story I had told her the previous day.

That level of care especially during this pandemic leaves a lasting impression and makes me only go to -this- Scooter's. I really appreciate all the hard work you ladies do and really am thankful to have a little human interaction.