Coffee Queen Coffee

I love this coffee. But as other reviewers mentioned, customer service is just as important as the product itself.
First, to review customer service: I had sent them an email telling them how much I love their product, they responded that same day thanking me for reaching out to them. Then I ordered more coffee. I waited about a week and received an email from the shipping company saying my package was scheduled to ship. Weeks passed, I sent several emails asking about my order with no response. After about 6 weeks, I got another email saying my package was scheduled to ship. This time the tracking number actually worked. I finally received the package... no email back, no sorry, nothing. All that and they still charge $7 to ship it.
The coffee however is really good, my favorite flavors are mocha and english toffee. I like to mix them with a cup of hot coffee instead of hot water. They taste too weak with just water.

I recently ordered 12 packages. I got an extra flavor I didn't order and was short on a flavor I ordered. On 3 different occasions I tried to contact the company through calling and e-mails. They never got back to me or tried to correct their error.

Customer Service clearly is not a priority for this company. Just look at all the other reviews. I like the products, but customer service is key to keeping those customers coming back to purchase those products. I won't be ordering again, this experience was very disappointing to say the least.

So sad to write this. Loved visiting her at the fair for some samples and pick me up. Used to buy as much as I could carry during multiple fair trips. Have ordered from her before online without any issues. I never thought to look at reviews. Ordered again in May. She took my money and sent me nothing. And, has ignored 4 emails from me and 2 letters from the BBB. I even said in my letters I'm OK with a COVID delay - just let me know. I don't actually like coffee - but I loved this stuff and really wanted more now that I'm working from home. What a great afternoon treat. Oh well, I'll find something else.

I recently gave this company a 1 star review because I was having issues with them as well. I ordered a dozen bags online and did not hear anything at all from them for a week. I was just about to dispute the charges with my bank when I finally got a notification that my packages had been shipped. They arrived a few days later and I got exactly what I ordered, and the quality is still as good as I remember.

So I'm changing my review from 1 star to 4 stars. The product is still excellent, they just have to do a little bit better on communication. I would have had no problem waiting for 2 weeks before it shipped out, so long as I got some sort of email explaining that it will be sent ASAP.

I have had the same issue as everyone else. I placed my order the beginning of August, money was taken from my account the same day and now this is September 19 and no order. I also sent a email last week and as of today no reply. Love the coffee but not the customer service!

Sadly, I’m repeating the same as others before. Ordered my coffee a month ago now, and my e-mails and phone calls have gone unanswered. I’m not sure what’s going on, as I’m out of state, but I do know I’m going to have to give up and attempt to retrieve my money from the purchase. I would advise strongly against ordering anything from this company. And it saddens me to say this, as when I purchased a bag of coffee at a state fair, it was amazing! But with the combination of poor customer service and absolutely zero contact, I would not make a purchase from them again, even if it was in person.

I've changed my review from one star to three because the coffee I ordered actually showed up. In the day and age of Amazon Prime and other delivery services, nobody expects something you've ordered online to take one month to come, but that was the case with my order. That being said, the product is great, I really love the flavors and ease of making Coffee Queen coffee. If they can get their communication system down better and fill order more quickly, they would be a golden company. Will I buy from them online again? Only time will tell, it's so good that I probably will. But next time I'll know to give them more time to deliver the package.

I bought two bags (Vanilla Caramel and Raspberry Truffle) at the Washington County Fair 8/2014. I had put them in a kitchen drawer and pretty much forgot about them. Occasionally, I would make myself a cup of the Vanilla Caramel, which is pretty good. Recently I started making a cup most days and finished off the Vanilla Caramel. I just opened the Raspberry Truffle and it's also quite good. I googled the company today to see if there was a store where I could buy more or if it was strictly online ordering. I was surprised to see that the overall rating was barely two stars. I read all the reviews and the problem isn't with the coffee itself but with extremely poor customer service. I would give it five stars just on the flavor. However, customer service is just as important as product quality. Although I haven't experienced poor customer service because I haven't placed an online order, the many bad reviews give me pause. I went to the company's website and one can order directly from the company (which appears to be what the folks who had customer service issues did) or from Amazon. I just went on Amazon and did a search for Coffee Queen coffee and there were no results for that. I'm guessing that if people ordered through Amazon the vendor failed to fill the orders timely and Amazon will no longer let it list its products.

If anyone still hasn't gotten their money back, I would suggest doing as one person planned--file a complaint with the MN Attorney General (as well as the BBB). I guess once my Raspberry Truffle is used up, I won't be getting any more coffee from the Queen.

My daughter ordered coffee from this company back in April. It is now June and she has not received her coffee yet however they made sure they got their money the day after the order was placed. She never reveived any shipping notification. She has tried numerous times to contact them with no answer and she left repeated voicemails asking where it is and asking for a call back. Do NOT order from this company unless you want your money taken.

Like many other customers who are waiting for their online orders, I placed my order on 8/7 and still haven't received it despite sending several emails and calls with no response. I filed a dispute with my credit card company so hopefully this issue will be resolved.

Edit: I finally got my order after filing a dispute with my credit card company. For those who are still waiting for their orders, maybe you could try doing that.