Caribou Coffee

I love Caribou coffee but this one especially! Everyone there treats me like I am family. They are all the best! Kudos to management!

From out of state and glad I went here instead of Starbucks.

This is MY Caribou. They have the most friendly staff, never crabby even when it's outrageously crowded! Plus they make the best latte of any caribou or any coffee shop.
This is MY Caribou. ❤️

I love Caribou products (those caramels are AMAZING. Try them, they are my favorite compared to any others I've tried.) However, the service at this particular location is, well, leaving something to be desired. Waited behind one person for 5-10 minutes just to buy a handful of caramels (did I mention they're absolutely delicious?), which is way too long in my opinion, to deal with one person's transaction. No indication of urgency either, given there was another person (me) waiting in line. If I wasn't so hooked on the caramels already, I would have just put my items back and left without buying anything.
Step up your game Caribou. You've got a great product and recognized brand, now just deliver amazing customer service and you're golden.

Staff is friendly and my dogs enjoy the whip cream cups they get here. The only downfall here is the location because there is no way to form a line without blocking traffic coming in or out and if you are lucky no one will clip your backend from round lake Blvd.

I've always had really positive experiences with this Caribou location. I have always found the staff friendly and helpful. Recently, I had an issue with my order and the staff quickly offered to fix this issue when I brought it to their attention at no extra hassle to me. I will continue to frequent this Caribou location.

The staff here are great.... friendly, fast, and reliable. I order the iced chai tea with almond milk, and it is great. I also recommend the sausage egg and cheese biscuit... biscuits melt in your mouth. I like that Caribou has a focus on better quality ingredients.

If there was an option for negative stars, this is Caribou location would certainly be deserving. I have been having issues at this store for over one year and a half. Drinks are very inconsistent, more often than not they are completely wrong. Menu items run out regularly. I once ordered at the drive thru speaker and waited over 12 minutes in line for them to tell me at the window they were out of almond milk. Employees are not well-trained. When being asked about an incorrect drink, the staff becomes argumentative. I have given this Caribou store every opportunity to correct the mishaps by conversing with corporate and local management to make them aware of the issues. I was promised giftcards on multiple occasions. To this day I have received one for $20, which was much appreciated, but does not come close to the amount of money I've spent in wrong drinks. Management makes excuses and does not rectify the situation. Even with regional upper management involved, there has not been many improvements. Overall, this is very disappointing and as a result I will not ever be coming back. Caribou, you have literally chased away a very loyal customer....... Bummer 'cause it was a super convenient stop on my way to to work.

One of my favorite Caribous, always make my drinks just right and it's open decent hours.

Love their hot and cold coffees. Always great service.