BIGGBY COFFEE

Got almost our whole order wrong. Went through the drive through with a short line and still had to wait a few minutes for an employee to take our order. Not a big deal. We ordered a grande mint green tea, grande iced coffee with oat milk and one pump vanilla and a plain bagel. The iced coffee was given to us with no oat milk or vanilla, they said they would redo it but ended up just giving us a small cup of oat milk, still no vanilla. And no straw so there was no way to drink it to even make room for the oat milk. Come to realize the tea was VERY milky so they must have put the oat milk in there? The only reason they are getting higher than one star is because they got the plain bagel right and that was actually good. We ended up tossing the tea and having to add our own flavor to the iced coffee when we got home. Not worth our money at all. As far as customer service, it was clear they were trying to move the short line along and didn’t care that our order was wrong.

This place is great! Today, I got a mint mocha freeze, which tasted great! I've gotten different things before, and usually request almond milk as I'm lactose intolerant. At this location there's two comfy chairs by the window, besides the usual seating, and also they have a drive through.

My husband and I used to be regulars at this location. not any more. I ordered coconut milk in my drink and they did not mention that they have now started charging extra for this. Would have been nice to know as they used to have it at no extra charge. One of my favorite reasons to go to B over other shops. My husband ordered their seasonal Mint Chip freeze. He was informed that they were out of chips but they could do mocha flavor instead. They charged him for a seasonal beverage PLUS the mocha syrup. what?! basically he could have just gotten the mint mocha frozen and it would have been so much cheaper. for both drinks it was over $12!! unbelievable. we loved supporting local over national chains like Starbucks but we will be going there instead now.

Unfortunately I’m not able to give less than one star or I would. The people at the 28th St. location are rude and entitled. There’s no management on staff and when you call to complain because they screw up your order, they have the nerve to ask what you want them to do about it. If you people want to be paid 15+ dollars an hour learn to work for it.

Standard Bigby coffee chain location. The drive through is a bit funky, you have to go around the back of the building to get into line. The coffee at Bigby is consistently good, but it is definitely expensive. You can find by one get one coupons for them on occasion in area papers though, which definitely makes it a better deal.

I love their coffee and the harvarti bagel sandwiches so good how the cheese melted in your mouth and the cream cheese is so delightfully even out across my bagel. Highly recommend.

I was in the store on Black Friday. The staff was friendly and the service was pretty fast.
Normally, I go through the drive thru. I'd give them 5 stars, but it seems like I have to wait more than what I should to get my order.

My girlfriend and I go to this location all the time and we LOVE it! Everyone but 1 person is super kind and respectful. The morning crew is always on point. Thanks ya'll

This is a fairly new location and a favorite of mine to go to and just relax and enjoy the best coffee around. The staff is always friendly and make sure you enjoy your visit, i had an issue once with a bagel i had ordered and they made it right plus i got a $1 off coupon!
They do have some food items but in my opinion they need to add more to their menu. The coffees can cost $5 or more for the bigger ones but that seems to be the standard no matter what coffee shop you go to.
They have free WiFi and free refills of their regular coffees.

I had to drop my review down to 2 star from 5 because this location made some changes that has made it uncomfortable to come relax at. First off, the have only ever had 2 of those comfy chairs to sit in. They needed to take out a table or two and add more of those comfy chairs but they replaced their large worn comfy chairs with two smaller pleather rock hard cheap comfortable chairs so there is nowhere to sit and relax now. I've just started to go to the Metro Hospital location because of this.