BIGGBY COFFEE

My frozen Mocha latte. Yum

Long waits and then when we got our order it wasn't correct. So we had to go back and have it fixed. Even when you get something without coffee it tastes like there's still coffee, almost like things aren't rinsed/washed between orders. Staff was polite.

This is a new drive thru only Biggy and they are spot on. My drink was ready, hot and the staff was super nice! Even though I was there during a rush, there were 5 cars in front of me, it was fast and easy. Thank you 👍🏼

For the most part, regular BIGGBY experience. Same great taste, the best coffee for me. Fantastic location, off the highway into a BIGGBY and back on the highway. Fantastic. But the mans taking my order must have had a long day or something. “Two iced golden lattes.” Repeats it back to me. Yeap. “One Iced Chai.” Repeats it back again. Perfect. “Iced apple chaider.”
The Carmel one?
Nope a chai apple cider.
Do you still want the hot cider?
(Never asked for that.) nope.
Okay. So we got two iced golden. And a iced chai.
Sure. Just not going to get that drink. It’s fine.
Pay at the window.
Here is your three hot drinks.
Bruh. We both said iced like fifteen times. I never even said the word hot. I said ice every ten seconds. You said iced latte like five times yourself.

I even said verbatim “every drink iced” before I even got to the window.
God bless em, hope his day gets better.

Amazing coffee only to be outdone by an even better staff! Matt is some sort of caffeine warlock that has casted an enchantment of sorts through an amazing beverage dubbed "The Sweet Tooth". I now have an insatiable appetite for these frozen nectar of the Gods...... 5 stars..

I ordered a bagel with two cream cheeses and when I opened my bag I was given an open half cream cheese. I will never be returning to this location. I would’ve given zero stars but it’s not an options. My boyfriends bragels were made wrong also!

Very slow service. It's nice to have something local and that has remained open during the CV19 Epidemic; however, they're lacking structure/efficiency/etc.

Drive through order typically takes 2 to 5 minutes to be acknowledged and order completed.

Wait at window before cashier opens the window is typically another 2 to 5 minutes.

Cashier has made errors on several occasions at window and seems unsure of themselves and how to correct it on the POS/REGISTER.

Drinks typically take another 2 to 5 minutes after sale.

Drive through efficiency without losing quality needs to be improved. Currently a C- compared to McDs, Starbucks, and Coffee Beanery.

This Bigby location did NOT disappoint! The staff is very nice and kind! Great tasting drinks every single time! Definitely recommend everything lol Cream Earl Grey Latte is golden!

I really have no idea how a business that cannot keep consistent hours can stay in business. I have to pull up to your menu to see that you closed at 1pm, on the weekend keep in mind, for a meeting. I have never heard of a business to close hours early for a meeting. Hopefully they can figure this out. Starbucks for me.

Slow service. Cream cheese I recieved to spread on my own bagle was opened and had scoops of cream cheese missing from it. Completely grossed me out! I wont be back anytime soon. maybe one more missing customer will help the rest of the swartz creek residents recieve quicker service.