BIGGBY COFFEE

Staff is always super friendly and personable, and although there is usually a bit of a wait (a byproduct of a successfully executed market analysis), it's always worth it... plus, they're dog friendly (my kind of people)

I'm sitting in this drive thru three times a week. Sometimes I'm blessed by the gods and there's two cars in front of me. Other times I'm messaging my boss "I might be a few late" because the line is all the way into the parking lot of Meijer. I've never encountered a rude Biggby member here. They're always nice, take a minute to chat and apologetic (unnecessary) for the wait (as if they have control over how long a bragel takes to toast, or how many drinks with special instructions one vehicle orders).
I do wish customers would PULL UP CLOSER TO THE CAR IN FRONT OF THEM. Instead of leaving room for a full size truck between vehicles. It's a pet peev, what can I say.

Anyways. I like this Biggby. Location is convenient so I don't have to go into Flushing or Owosso (opposite of work) on my way into Durand.

I used to love going to this Biggby but in the last six months I'm not sure what has changed but literally every other time I stop at this location my drink/drinks end up being made wrong. It ends up being really inconvenient because I don't live near this location so I end up having to drive back up there to get the new drinks. I'm not sure if they only have one person who wears the headset to take orders, but it may not be a bad idea to consider having more than one person listening to the orders. Even today, I went to get my replacement drinks and they had made frozen ones. I have never ordered a frozen drink as I easily get brain freeze. At least this mistake was easy to see and get corrected before I left.

Absolutely love their drinks and the pricing for the sizes you get is worth every penny, I always get a butter bear either frozen (frappe consistency) or a hot latte both are amazing reminds me of a butter wet from Harry Potter. My husband isn't a coffee drinker but loves their lemonade with peach or strawberry. Staff is always friendly and quick

This is the slowest drive thur I have ever been to and my coffee is never full but the girls that work there are sweet as can be

I have big a huge Biggby patron for YEARS since 2005 I have been to over 30 of the locations East Lansing, 5 Greater Lansing locations, Davison, Owosso, New Hudson, Ann Arbor, Ludington. I could go on and on. Although the employees here are extremely nice it is very clear that they are not very strong at making the drinks and even worse at the menu knowledge. I would honestly say that they either under flavor the drinks or just flat out forget flavoring. I was Frequenting this location 1-3 times a week but have dropped down to 1-3 times a month. I now will either go to the location on Linden Rd or simply go to a different coffee house all together.

This place started to grow on me more and more, they're always super friendly. All of their frozen and creme freeze drinks are delicious, iced drinks are iffy sometimes but I don't usually get that anyways. Will definitely continue to go here!

I've been going to this Biggby since it was built. The staff have always been lovely and in the very few mistakes made over all that time they've always been efficient and over the top in correcting them. I cannot stress enough the positive customer service every single visit. The best I've ever seen in fact. On top of that their coffee and other items have always been made with the best quality. I've been to MANY Biggby locations and I can not give this one enough praise.

This place has the slowest drive thru experience. They take forever to make drinks.

I am not one to leave bad reviews especially being a barista myself. I understand the struggle of working in a coffee shop in this time. BUT my boyfriend and i went here last night and he tripped over his words while ordering and the barista taking our order started talking to him in such a condescending tone like he was stupid. Just because he tripped over his words. I understand educating customers so they get the best experience but again she was just so rude.