BIGGBY COFFEE

Delicious delicious delicious. Great service great selection and amazing coffee and tea!! So good will definitely be back!

Mostly always friendly service. Out of all the Biggby’s I have ordered from, this is the only location where I am asked when providing payment if I would like to leave a tip. I find it to be rude and implied that I “owe” a gratuity. I feel as though the employees are playing Russian roulette at the payment window. And it is not about the tip itself but the way it is asked “do you want to tip?” I find it very unprofessional and impolite. I understand they have a payment process where it prompts a tip percentage but no need to be rude and feel prompted to ask everyone. Customers know they can ask to tip if they felt the service was good.

I would like to suggest how employees can politely encourage a gratuity.

Be efficient.
Be Personable.
Be Knowledgable about your product/service.
Be Empathetic.

Some people choose to have their wages paid in Bitcoin... I have chosen to have all of my wages paid in Biggby gift cards. Just went for my third time today; might go again later if I'm feeling it.

So good. I'm a Biggby boy and I want everyone to know.

The staff at this particular Biggby (Saugatuck) are always very pleasant and have never gotten my order wrong. They are patient, never make you feel rushed, read back the order, and take the time to smile, even when it's very busy.

AMAZING!!! Service is quick and workers are always in a good mood- even at 6:30 in the morning!
I was reading other reviews that are TOTALLY FAKE! Like “ hot chocolate is watered down” umm there is NO water in it! Just milk and syrup and it’s delish! Also “drive thru closed only outdoor walk up open” THAT DOESNT MAKE SENSE!! Both if not just the drive thru are always open!
Also, thanks for the kind reviews these baristas deserve- they could be hiding the fact they are having a bad day or have been working for 8 hours straight and are still there to serve you! Also they LOVE tips! Make sure to at least tip them something! Your drinks are harder to make than you would think!

The food was good. However, I was dis-appointed in the fact that dine-in was self serve. But food was good.

Our BnB in Douglas served no coffee till 8:30 and my husband was frantic when we woke at 6:00 for coffee. Found this Bigbee on internet. The 5 mile drive there was so worth it. Great coffee, quick and friendly service and a happy husband.

Great little Biggby location right off of the highway! I love, love, LOVE the fact that they are a drive-thru!!! I recently went here and appreciated the fact that they asked their drive thru customers to wear masks as they approached the window. I was happy to comply. I understand that they're just trying to protect themselves as best as they can. Always quick with their service, and food and drinks are delicious. Very friendly staff. Never had a single complaint about any Biggby I've ever been to!

Much faster than the holland locations. Slightly more expensive but the time it saves you is worth it.

Waited for over a half hour when there was only 2 cars in front of me just to have the order be wrong. Probably could've drove to the South Haven or Holland biggby and got my order from there before it would be done in saugatuck. If you're looking for speed then you're better off goimg to other places.