Gloria Jean's Coffees Crossroads Mall

Friendly staff and quick service, this place doesn't disappoint. Comparable to Starbucks for sure, maybe better. If you are going to Crossroads Mall make sure to get this and maybe check out Tradehome shoes, it's right around the corner. Friendliest staff in the mall.

I've gone here for about 3 or 4 years ago and I love it. I prefer their coffee over anything from Starbucks or Biggbys! The staff are pretty good, yeah they sometimes talk a bit too much with each other but you almost always get what you ordered within 5-10 minutes. They're really nice for the most part and if you are wanting to try something new they'll help you choose a drink that's too your liking.

I like this place … it’s in my way home… it’s less busy than Starbucks and girl working always has a preety smile .. the coffee is lil biter than what u get at usual places… but I like it .. oh and yummmm hot chocolate

One of my favorite places to get coffee, especially their espresso drinks and frappe variations. Such a shame that I can only ever find them in malls, would totally frequent a stand alone location if given the chance. The sizes here are waaay bigger than Starbucks or Biggby, so you get a lot more for your buck. And the staff is super friendly, I talked for a good ten minutes with a very kind young man on the register before I even ordered. I can't do a trip to the mall without stopping here, no matter how speedy I intend to be.

Good coffee. BUT the servers NEED to wear gloves and either a hair net or tie their hair back. The two guys that just waited on us kept messing with their hair while making our order. And handled money without washing their hands. That's nasty!!

First, the girls were friendly and the drinks were good. The large is a lot larger than a Starbucks or Biggby.

Second, their long hair was everywhere! Touching the equipment and hanging in front of them touching the product. One of the girls hair drug across someone whip, ew! Then they were complaining loudly how little they were paid and talking about customers loudly in front of others. I have never experienced such oblivious humans.

This could be a great shop, with the right employees. The employees don’t take any pride in in being employees of Gloria Jeans Coffee.

Absolutely great coffee. Many selections not offered by Biggby or Starbucks. Used to go to Gloria Jeans when I lived in California years ago and was glad to find at least one in Michigan when I moved here. Saw another one getting ready to open soon. Hope more pop up in other areas as they're coffee is worth making a trip for.

Very nice place in the mall to sit and enjoy many of the drinks they offer. The staff was very knowledgable and answered all of my questions about the drinks they had. I had never been here before and they helped me pick a drink that was delicious! I also got a cookie and that was very good as well and very big!

12:53 on 6/21/2019: incredibly rude lady was sitting and playing on her phone on the counter. I walked up and stood there while she sat her butt on the counter. She did not greet me. Just avoided my gaze. I had to ask if they were open. The two guys were also very rude. I’m from out of town and this is right by a mall entrance. Really? This is the type of people you employ? Unacceptable.

I prefer chillers. Some of the cashiers obviously hate life and others are pleasant. People or job, you decide. The drinks are usually good but sweet.