Martin's Coffee Shop

***UPDATE: Adela from Martin's called me personally to apologize for my experience and assured me that if I choose to go back, they'll redo my lunch free of charge. 5 stars for Adela.***

Sad to share that I cannot patronize this establishment again. I went there on Friday towards the end of their day (2:30ish) to pick up an online order. When I got back to my office to eat, I realized that there was a hair in my wrap (at a little after 3:00.. their closing time). I just thought "Oh well.. I'll take a picture and show them when I get back to the office on Monday and they'll make it right". When I went back on Monday, the hostess gave me a number to call. I called and spoke to the manager who told me it's against the policy to issue refunds on food, and that I should have gone right back after I noticed the hair. I explained that I noticed after their restaurant was closed and I was going home for the weekend. It didn't dawn on me to call them first thing in the morning on Saturday to let them know about the hair because I JUST KNEW they'd be reasonable enough to issue me the refund or remake my food when I showed them proof of the hair on Monday when I was back in town. But he didn't budge and insisted that I'd waited too long to complain. He said he gets 20+ complaints like this a week and he "cannot make an exception to the policy for me". I'm shocked that there is such a policy that prevents someone who received unacceptable food from getting their money back. Regardless of whether it was 1, 2 or 10 days later. And I'll never understand why he'd lose a loyal customer over the price of a chicken club wrap but here we are.

Amazing hole in the wall for breakfast foods. Super cheap, super delicious. Limited seating inside, so don't come with everyone you know. I had eggs, my friend had pancakes, we all had full tummies.

Wish I could give this place 0 stars. I ordered a breakfast from here and had Door Dash deliver it. The door dash person delivered me a delivery bag with food in it, with someone else's name on it. I messaged the dasher letting them know they delivered someone else's meal so that he could come pick it up and give it to the right person. Then I called Martin's Coffee Shop to ask about my order. The woman who answered was extremely condescending; she told me it was my job to open up the package of food that was delivered to check the contents of the food because sometimes the wrong slip gets put on the order. It's Martin's Coffee Shop that staples the slip onto the bag. Aka it's not the customer's job to open up other people's food orders to "check" if the wrong slip was put on the bag. She told me they couldn't remake my order. Nothing like starting your morning by spending $20 on something that doesn't even come, and then having the business tell you its your fault. Horrible.

Great food with great service !! Love it ❤️

My wife and I stopped for breakfast. The food was good and much like home cooking. The decor and smaller (cramped) size of the restaurant were only reason I didn't give five stars.

First time eating here. It was good. Didn't have a long wait time. I placed my order over the phone and it took me 4 mins to get there and everything was ready. The employees was welcoming also. I will be returning.

Waited 1 hour for some French toast, eggs, and sausages. Never got it. I decided to leave so I paid for the coffee and 2 orange juices which cost 18 dollars.

Ordered breakfast to our hotel room, everything was delicious and warm.
I misunderstood their app, called to ask a question and the staff member I talked to was awesome! They jumped right on finding out was going on.

All I can say is YASSSSSSSSS. Best breakfast option in the Brookline Village area by far. Awesome food, very fair prices and great delivery. Always have gotten my order right and always have delivered in a reasonable amount of time. The eggs benedict with corned beef hash will always be my fave!

Absolutely delicious made to order food!!!! Left full and happy!! Just looked up a place for breakfast as we are not from around here and this was the place that kept popping up!!! Would definitely go out of our way to go back again!