Ceremony Coffee Roasters - Riva

I spent the morning in hospital getting chemotherapy and stopped at ceremony to treat myself a latte. When I picked it up I knew immediately it was not as hot as I liked. The barista was not very friendly so I hesitated to tell him, but I knew that if I did not I would not drink it. So I nicely asked him to heat it up he said there was no way to heat it up and he would have to throw the original latte away and remake it. He seemed quite angry and in. A condescending tone said, you'll have to wait. Then he proceeded to make 3 drinks of people, who were behind me in line before making my latte.... He didn't apologize. He didn't smile, he didn't say please or thank you. He just slammed the newly made latte down and walked away. And of course, he didn't make it any more hot for me. I just took it and walked away. Too weak from getting chemo and sad that one week before Christmas, I was treated so poorly by the young barista at Ceremony Coffee Roasters.

Very good coffe!

Environment and customer service is great! The coffee I got was disgusting though and tasted like carrots (even my friend agreed)...not sure if it was just the kind I got/something got mixed in on accident. I would give it a second chance

Nice atmosphere. Not your chain shop. Service was off the charts good. Plenty of plugs to keep laptop running. Screaming fast wifi, easy to connect. A very productive and pleasant 2 hours.

Best hot cocoa I've ever had.

I had the “Amazing toast” and it was just that!! I also got a cortado that was perfect! Nice decor and vibes made it Worth the quick detour this morning! Another bonus-eco friendly food and coffee containers!

The perfect place to sit and people watch while enjoying amazing coffee. The food is just as good. There Avacado toast is one of my many favourites. Heck it's all super yummmmmy!!

Nice place to get coffee, staff is friendly. Get there early to beat the lines. Not much space outside to sit so I take mine to go.

Quiet and quaint atmosphere. Always friendly staff and most wonderful coffee. I look forward to my trips to Annapolis knowing one of my stops will be here for coffee, lunch and snacks.

My first and only visit to Caffe Pronto left a bitter taste in my mouth. I tried to simply order two shots of espresso over ice, only to be told that "they" don't prefer to serve it that way because "they" don't prefer the taste when it is made like that. I had entered this cafe with the impression that I would be the one drinking the espresso and not them, so I was somewhat puzzled by their reluctance. My barista and her coworker then spent a little while deciding whether or not they could break with management rules and allow me to have the drink I wanted. With noticeable, reluctant sighs they relented, but only after a stern reminder that my extremely simple drink choice was against store policy. Was I really asking for too much? Why was the customer service from this shop so horribly inadequate?

As of yet, no response from the owner to this review - despite a response to Internet problems in February. This is also disappointing.