Gloria Jean's Coffees The Maine Mall

Very nice guy and clean store. Unfortunately, the iced Chai tea tasted only like milk. No Chai flavor. Hot coffee was so hot, it caused blisters on the tongue and was mediocre in flavor. They need more consistency and training to put out a better product. Will probably not be back.

I love the mugs and I have a bunch at home. This little shop is a good place to grab a hot drink in the mall. I'd say they have the same set up as other coffee places in the mall but they have seating.

I love this place! I go here all the time. The workers are some of the nicest people I know! I recommend this place for everyone!!!!

Visiting from Connecticut and was at the mall , saw this place and stopped by , the guy at the counter was amazing and super friendly and helpful , very courteous and very quick , the drinks were amazing as well . 10/10 quality and service .

Typically I love the strawberry supremes I get here. They have been off the menu for a while but some of the employees still know how to make them. Today I made my order and the guy behind the counter seemed as if he knew what I was talking about. He told his co-worker how to make it and I waited. I was delivered a purple, grape-looking drink and I told them that whenever I order this, it's a chocolate brown color. He took it back and apologized after some confusion. He returned again and the drink tasted of oreos and coffee, no strawberries. I had left and went back into the mall area before realizing this. I returned to the store and explained that it tasted like oreos. The employee explained that this is normally how they make it, and I honestly don't believe that because I have gotten it many times here and it has never tasted like oreos. I am kinda disappointed with my visit here today and the lack of customer service skills. If you don't know how to make a drink, just say that. And I honestly don't think that I should have to pay for something that I didn't order, especially considering how expensive the drinks are.

The people who work there have always been, in my experience, super sweet and friendly, and their food and drink is pretty good.

I went in the store today and had the absolute worst service I’ve ever received anywhere. It was a young guy and girl and they were so rude to myself and numerous other customers. Somebody spilled their drink in the mall and asked for some paper towels to clean it up, so he gave her 3 paper towels and handed her the wet floor sign. When I was told they “weren’t allowed” to make my drink I was looking at the menu for something else and the girl at the register told me if I’m not ready then I need to move so she can help someone else. After getting my drink the guy yelled to everyone in the store that “we’ll be closing in 5 minutes because we’ve been there all day and need a break. And anyone in here just hanging out needs to get out” this was at 2:30, on a Sunday. When the mall opens at 11 on Sunday. He then walked over to the two girls sitting at a table to say that they need to get out now because they need to close. This was the absolute worst experience I’ve ever had here or anywhere. Next time I’ll just to go Starbucks.

Great coffee and fast and friendly service :-)

Menu is hard to understand and when my wife ordered a Strawberry and Cream drink, it had cookies in (she’s allergic to gluten). We tried to ask about it after but the employee huffed and threw the drink into the sink a few feet away, where it predictably exploded, making a mess.

I'm a sucker for the frozen coffee drinks, especially with espresso. Pricing is about the same as Starbucks, maybe a little cheaper. I think they have better tasting and a better selection than they do too. The line and wait is about 10x less too!