Heine Brothers Coffee - MidCity Mall/The Highlands

Gave us the wrong muffin because they didn't read back the order to double check. Over cooked the beagle so it was to hard to eat. But the coffee was atleast up to the standards I expect from a Heine Brothers.

Great sunny location in the heart of the Highlands neighborhood with excellent views and terrific people watching. Lots of locals come here to socialize and study. Friendly baristas, great coffees and treats, plus a roomy outdoor seating area that is only missing shade. Overall a great cafe much improved since moving from the dark Carmichael's location across the street.

I love this particular Heine Brother's Coffee branch. Great service, friendly staff, nice view, and I love the organic coffee and tea here.

I hope the workers unionize. The management seems to be coming down on them, which is ironic because Heine markets itself as a justice-oriented shop. The coffee is solid, and the pastries are decent. The decor is chic but casual.

Drive thru line is always long, but they keep that line moving. The staff is friendly and my orders are ALWAYS correct.

Fantastic coffee with a fancy seating area. I'll definitely swing by when driving through Louisville.

Very reasonable price. Awesome staff and I love that their straws are biodegradable! Enviro friendly is always a plus in my books! The frozen hot chocolate was a hit.

Please take apple pay. I come here alllll the time and there are times I forget my wallet. Taking apple pay should be very simple and save a lot of people in situations like this as well as resulting in more sales. There's no reason you shouldn't be taking apple pay in 2022. It's existed for almost a decade now. Everywhere else takes apple pay.

Employees are wonderful and always do a great job. The company itself, I have issues with. They are paying their baristas $9.25 an hour, with no health benefits or any benefits really. They have been raising prices every year the past 3 or 4 years, while the quality of their drinks has gotten worse and worse due to the low morale of their workers. Which I don't blame the workers at all. Get it together, Heine brothers.

Visited this location for a morning coffee on 2/7 and to tend to some work. The person who took my drink order was pleasant and professional. I needed to use the restroom and at one point asked another associate to please hold the door after they were finished. They had to shoot me the most unpleasant look I've received when asking someone to please hold the door. I cannot maneuver button codes on the bathroom well due to nerve damage in my hands and fingers and as a trans person, I get super nervous already around bathrooms. I didn't want to ask them to hold the door any more than they wanted to help me. I recognize all of this may have not been apparent though I hope in the future, associates will regard customers and their requests with grace and empathy as they never know our circumstances. Please do better, folks.