Heine Brothers Coffee - State Street

I took my friend to get her weekly chia tea yesterday around 4 o’clock . Normally the service is great but not today. We were given the wrong drinks and the very young girl that waited on us was very rude and argued with us saying we were given the correct drinks! Slammed the window came back and shoved a chia tea at me and said here’s your chia tea thank you and slammed the window. Not the way to treat a customer. We were very upset at this treatment as we make a regular visit once a week.

I have been through the drive through the past few days and today was the icing on the cake. I was handed my drink and it was just milk and flavor. No espresso. I kept giving the state street store a try because it is closer to home. No more. I will make the trip to veterans parkway where my drinks are made right and I am always greeted with cheerful attitudes.

I love this place, the coffee is great, the vibes/atmosphere a great place to work!
The baristas are usually super friendly and seem really cool.
But today I had a frustrating experience:
I worked here the afternoon of 8/3/21 and when I came in I stood at the front for 5 min and no one came out to help me. Not an employee in sight. Turns out they were both in the back, so I assumed they got caught up in work related tasks, no big deal at all because I’ve been a barista before! I know how it can be!
However, another woman came in while I was working and stood at the front for probably 10 min patiently. She finally shouted “helloooo?” To the back, and they didn’t hear her. From my spot I could see into the back & saw that the two baristas were chatting, one was on her phone. Finally after the customer waiting & I both shouted for their attention, they came out to help her. I didn’t see or hear any type of apology.
I truly felt bad for that customer’s experience because everyone deserves to be treated with kindness and attention, to feel seen.
It felt really disrespectful even though I’m sure it was just an honest mistake. ¯\_(ツ)_/¯

The service is quick and friendly when I go but there are many times when I get my ice tea that it tastes like it’s been over steeped.

Me and my son and daughter met there for the first time you try out . the atmosphere is great and the service and staff are very polite and professional . the coffee was exelent . I would recommend anyone who wants great coffee of any kind to visit this place

The manger was very rude Her name is Katlyin. We have been there several times (regulars) the staff almost always know what we want but for some reason this Katlyin woman was so rude that we haven’t been back to the location on Daisy Lane.

I did the drive-thru during the coronavirus and the young lady who helped me was very friendly and courteous. I ordered a large black coffee of the day and she nicely asked me if I wanted any additions which I didn't. I removed one-star because it took a long time to get my coffee. Seems like a plain black coffee of the day should be ready to be poured right out of the pot and into your cup. Overall not a big deal but not a 5 star experience.

Fast and accurate. I usually do a mobile order. Love having a local coffee place on State.

Came here with my buddy for some coffee and was very pleased with my experience. Great customer service and very tasty coffee.

Excellent coffee and associated beverages with a diverse selection of savories and sweets to go with it. Excellent baristas , fast service, and a great value all around.