Z Beans Coffee - Mercer Village

I have been a loyal customer of Zbeans for several years now since they opened. They continue to grow, however, they continue to lack efficiency. Last several times I have been at the Mercer Village location, I have waited 15-20 minutes from walking into the door to leaving with items in hand. Drinks are good. Food items are okay. Don’t expect anything fast. Either they need to hire more help or they need to make their processes more efficient. I watched customers walk out when I was there, as well as, 6 people came in behind me in line before I even got my order taken. I waited 10 minutes before my order was taken.

Disappointing. I much prefer writing glowing reviews and raving about the food or experience, but this one had to happen. I came here for the second time since living in Macon, because my girlfriend really wanted a Matcha or Chai beverage, and I will always choose local over Starbucks. BIG MISTAKE. It's out of the way but seemed like a good idea at the time. We arrived at 3:25p on Saturday, and the area was a ghost town. I figured this was due to everyone getting ready for the Georgia football game, and figured it was our lucky time to go in and grab a coffee. Upon entering, a young woman was sweeping, and was the only one in the building. She didn't greet us, or smile, but I dismissed this. We awkwardly looked around and I asked if she was open. She replied yes. I asked when they closed, and she said 4pm. I said ok, and looked at my gf and was like, "we're almost those people", laughing...but we're not. We try to be self-aware. We figured, we will order our coffee, it's THIRTY-FIVE MINUTES BEFORE CLOSE, during the middle of the day, and then we will hit the road, no big deal. We then proceeded to stand at the counter while the young lady continued doing whatever she wanted for the next few minutes, all without a single look, smile, nod, greeting, or even caring that we were there. You could literally feel the venom coming off her, as if we were the most unlikeable people in here. Without conjecture, I would just say...she didn't like us, or our positive spirit very much. I continued to ignore the situation, remaining positive, and we were finally allowed to order our dirty chai. By the time the young lady asked me what I wanted, in the most uninterested fashion ever, the look of annoyance and misery on her face made me want to just leave. Being an avid coffee drinker, it pained me to just say, "No thanks, I think I'm all set." I didn't get a coffee. I still can't believe I even left her at tip at all, and I think it was still 20%. I can confidently say, with pride, that I don't think I will ever come back here again. I have a Nespresso machine, and a drip machine, and a French press. So why would I? Just like I said then, "I think I'm all set."

Coffee isn't great... Like at all. Totally disappointed with all the hype... I ended up taking 3 sips and dumped it in the nearest garbage. Sorry... Not my type of coffee. Even added 2 espresso shots... watered down so much! Like did y'all buy Walmart generic and put your label on it? I, normally, am not this type of poster! Reminded me of that Community Brother's coffee. Not ever again.

I like my coffee dark and bitter, to match my heart. Because of this I'm usually pretty easy to please when it comes to a coffee shop. The service is good. We still have the same bipolar tip jar that we had back when it was jittery Joe's. If it's not a busy time of day, you can slide up to the curb and run in, without anybody harassing your dog.😎

They've really updated this shop. Not quite as cozy as Jittery Joe's but still pretty nice. I like the new coffee blends and the drinks taste well-made.

The cinnamon roll was fresh and it taste amazing warm. It was clean, the staff helped me out (first time coming since moving here), and they even had feminine products in the bathroom. Definitely would come back. My iced coffee was good too. Interesting brew but I liked it. Very smooth.

Been to both location. Absolutely terrible every time I have been in. Watched a women in front of me had to come back and ask for her drink because it was forgotten, and they were not busy at the time. Charged the wrong price for cold brew never apologized for the mistake, had to wait for 10 minuets to call the manager about the price. If there was another coffee shop in Macon I’d never come back here.

Great coffee shop. Friendly staff, delicious coffee! Dirty chai is amazing!

The shop was so clean and the coffee was delicious! The baristas were very knowledgeable and friendly. I will recommend Z BEANS to everyone
Thank you for the wonderful service and A-mazing coffee

Good latte and I loved the apple fritter. Not too sweet and the coffee was perfect.