Pong's boba tea

I have never had Boba Tea but I went to Pongs today to try it after friends telling me I just had to try Boba tea. The woman that helped me me answered all of my questions and helped me pick one that I would like. She was very patient and helpful and I very much enjoyed this new treat. I will definitely be back.

The staff in the place are great! Frequented this place pretty much daily, sometimes multiple times A-day. But now they changed their Taro.... Nothing like the one they used to serve. Very disappointed to see this, but will definitely return if they go back to their original Taro!

We love to get there for our boba teas which are amazing. Staffs are very careful in your order. Maybe the place could be cleaner and cuter and everything will be nice :)

One of my favorite locations in Tally! My partner and I love the boba made at this location!

The yogurt it pretty good. Macarons are also good, but expensive ($2.50 for 1). My only complaint is that when the cashier gave me the wrong flavor macaron, rather than apologizing, she just argued with me, telling me I can't tell the difference between chocolate and Nutella. Lame. The Macarons they use are from Macaron Cafe. Pretty array of flavors.

The customer service was poor, the exact situation I am basing this on is I placed an order, which came out horrible, and my friend then took my place at the register and literally 10 minutes later my friend said can I place my order and the response was "Oh I didn't know you wanted to place an order." I don't blame the employee, she is just a college student working at a job she hates, we just had to be the ones to suffer for it, while the business took our hard earned money. Oh yeah my friends drink was worse than mine.

The tea is amazing I prefer tropical paradise iced. The mochi is also awesome with so many flavors. The staff are really kind. Also the tea infusers are so CUTE!!!

It seems like every time i go in there im greeted with disdain and contempt. Almost ALL of the staff i have had the misfortune of encountering have been terrible aside from the older woman who seems to take her job seriously. The boba tea is phenomenal, but the customer service is perturbing. When the staff doesnt want to be there, i dont want to be there.

Awful boba tea! They were out of most flavors and products. Ended up being way too sweet and not at all like any boba tea I've tried before. Basically got yelled at when I said I didn't much like it and they had me pay again for another flavor. Bad service and over all place looks very sketchy. Don't know why I went there in the first place and certainly will not be going back.

Decent service. Terrible milk tea. I ordered a matcha coconut milk tea and got some watery grainy stuff. I did not like it at all. Bubbly can't seem to get matcha right either.