The Coffee Bean & Tea Leaf

Good coffee taste.
Very few table for 4.

As with every other coffee shop I've been to, this coffee has an elegant and rustic atmosphere. They taste better than other shops in the city with their coffee. Before leaving for work, I still buy my morning coffee here. I still crave their muffins and coffee! They have a much cheaper price than any coffee shop in town. Ah, the best!

Phenomenal service. I accidentally spilt my drink and all the employees were so kind about it and even offered to remake my drink even though it wasn’t that empty from the spill. Highly recommend. Greeted everyone who walked in. Also their coffee and food is delicious (way better than other coffee places)

Really great place to get your morning coffee! Also staff was really friendly and helpful! I definitely recommend coming to this Coffee Bean location. When ever you’re near by!

Thankful for the manager who was working the day I visited (10/9/2021). I had been saving the full CBTL punch cards, and finally had a chance to use them as I was visiting OC.

All the other CBTL locations I visited or called would not accept the punch cards anymore, but this Santa Ana location did.

In fact, I had over 5 full punch cards to use up and was relieved when the manager stated it was ok for me to hand them out for other customers to redeem.

CBTL no longer exists in the bay area, only in SoCal, so to be able to use the free drink cards, was a relief, especially since so much $$$ went into filling up those punch cards/loyalty rewards.

The only down part of my order was that 4 people who came in after me & ordered after me, received their orders before I did and left. I thought it was inconsiderate to leave my almost ready to serve drink on the counter, and serve the customers behind me first. I watched as the manager picked up the container that had my drink ingredients in it and place it on the blender, it took all of 30 secs for it to be blended before the finished product was handed to me. No apology was given for the mishap. The girl, just discounted my waiting and the order that the drink orders came in.

It was an unfortunate surprise after I let so many other customers go ahead of me AND they all received free drinks, b/c of me. Thus the 4 stars and not 5.

I went in today for an iced vanilla latte and the cashier 1st, didn’t greet me but greeted all the other customers that came in after me. 2nd she didn’t pay attention to me while I inserted my card to pay because she was so busy doing other things behind the counter, (my debit card was waiting to go through because of her). Lastly, she didn’t hand me my receipt! While I was there standing, waiting for the receipt to come out, she was to busy rearranging things behind the counter, I ended up walking away from the counter since I felt like the other customers were just staring at me… anyway, I won’t be back :/

I would have given it 4 stars but when. I went it was a little dirty. This is a good old fashioned coffee shop. Its geared more towards the older more mature crowd. But some of the youngsters like to hang out with us, I don't blame them. (Old people rule!!) Great location and good prices makes it a winner. Just clean it up a bit and make it so you have to be at least 50 to get in. And what happens at the coffee bean stays at the coffee bean.

Employees are always super friendly. I’ve had the opportunity of ordering a large water without getting my usual coffee when the Barista was slammed and he didn’t give any huffs and puffs. Or say give me a minute. That’s always a bonus in my eyes.

Great Coffee Bean shop! Of course their coffee drinks are WAY better than well...you know who, Starbucks! Lol The staff are super friendly and made me feel comfortable even though I was there setting up shop working. I will say the internet isn’t that strong there, but I didn’t care...I used my hot spot. (It would be great of that could be improved) Other than that...regardless of that, they still deserve 5 stars! There’s free parking and I will for sure be back!

Will never go there again. I was treated like an outsider.