Grinds Coffee Co

I had a terrible experience today with the lady who owns The Grind. Last week I received a faulty coffee cup that resulted in quite a coffee mishap. Today she told me that nothing was wrong with their cups because nothing like that has ever happened with their cups in the past. And that it must have come from my cup holder or my doing. She was rude and all but called me a liar. The backstory: My family and I have spent a lot of money over the years buying coffee and food from there. We like supporting local businesses. There have been a few times my coffee was messed up over the years but they were fairly minor issues so I didn't make a fuss. I can only remember one other time where I brought anything to the attention of staff. And that was when there was a piece of garlic or sliver of something strange in my coffee. I was polite and they replaced my drink. Anyway, I came through the drive through last week and ordered a couple of things including a small coffee. When the girl handed me my coffee I immediately took a sip and noticed some coffee dripped on my lap. As I was holding it more drips so I sat it in my cup holder. I drove across town and about 5-10 minutes later I picked up the drink to take a sip and cofffe leaked on my lap. It was leaking a lot and coming from the bottom of my cup. It was like the cup was coming apart on the bottom. My daughter found a small plastic container that was in the back of our vehicle and I was able to catch the rest of the leaking drink. I called The Grind and explained to the girl what had happened. I was polite. I text a couple pics of the cup and you could see some of it on my lap. She said the owner would talk to me next visit. Today was that visit. I pulled up and she walked off and the owner returned with a smug look and informed me that could not have happened to her cup. It was RIDICULOUS customer service. I tried to tell her what happened again but she continued saying from her point of view it was not her cup that had the problem...but she would give me a coffee. I told her not to bother. After years of me ordering food and drinks did she really think I was a busy mom who put scoring a free small coffee on my daily agenda? I was nice until today. I am hurt and furious to be treated like that by a business my family supported. I informed her none of us would be back again.

Really wasn’t impressed…stopped to get coffee today - attitude from server - never again. Rather go elsewhere.

Great coffee prepared by friendly staff! Always greeted with a smile, and if I'm hungry Grinds has great food as well! Definitely visit!

Friendly and quick service. Nice atmosphere amd comfortable chairs. Looking forward to a return visit here!

Always a great experience. Owners and employees are super friendly. Always fast service with a smile. They always remember how I like my coffee.

Absolutely Fantastic I loved the great Customer service and the coffees tasted better than Starbucks

I love this place!!! Great service and great coffee. Have a double chocolate trouble muffin..good lort help us! Its amazing!!

I always get the biscuits and gravy and a delicious blended coffee. Staff couldn't be kinder or better at what they do! Absolutely awesome every single time

Could use some better servers who are more knowledgeable about what they are serving and with better customer service skills. Other than that great place to eat and awesome coffee. :)

Grinds is a locally owned and operated coffee shop that has all the coffee drinks and shakes you can imagine! They also have amazing biscuits and gravy and soups!!!