Buckin' Coffee

My family and I were out of town and we wanted breakfast. So I looked up local coffee shops,saw that Buckin’ Coffee had great reviews,so we had to stop :) defiantly worth going if you’re traveling by it.

Always get food quick here!!

All the ladies that work here are wonderful. I deliver for doordash and it is one of my favorite places to pick up from. They truly care about their customers and the quality of their food when it arrives to them.

Rated them higher at first, but had a bad experience just now. Was told they had to charge me for a pump of sugar in my tea and that they couldn't make me a 24oz iced tea even though it's an option on the menu and I had just ordered it a few days ago (and many times before that) Also, got charge for a bull buster (which the price is not on the menu) when only wanting a flavored soda. Never even herd them open a red bull. I guess they lost a customer. Loved them at first, but that last experience was so ludicrous.

June 11, 2020.
Found out we had boba tea in town and I was excited! Ordered the largest size I could get. Milk tea, 100% sweet, and regular boba balls. Upon tasting it something was floating around like condense milk powder. I don't why I was drinking powder it was awful. Eating the boba balls were rubbery hard. Disgusting. This was the worst boba I've ever had.

Lobby closed. Employee seemed irritated she had to walk outside to take order. She had to go back inside to ask if they sell coffee beans. Then when I ask if they could grind it she had no clue. What a joke.

Hometown welcoming atmosphere. Best coffee place in Rock Springs hands down. The staff is extremely personable and that's something you rarely see in a small town like Rock Springs. Experienced it for the first time today and will be a returning customer in the future. Keep up the great work and keep on buckin Buckin Coffee.

Long story short - this place left a bitter taste in my mouth, both literally and figuratively.

First, the espresso is not good, in fact very bitter. I threw it away before finishing, which is not like me at all. If a coffee shop can't do a basic americano right, it is very difficult to recommend.

Second, I was charged around 50% more than the price on the prominently displayed price list. Total for a double shot americano? $3.94. The price on the banner was $2.50.

Third, and the nail in the coffin - I had a brief interaction with the owner that goes FAR beyond poor customer service. When I asked about the price I was charged, she simply said (paraphrased, but accurate) "Oh, our price list is wrong. We are working on getting it changed."

What???

I am a low maintenance customer, and rarely complain about even mediocre service. But rather than saying "I apologize, it looks there's a price discrepancy between our point of sale system and the posted price list. We are working on getting that changed, but I will go ahead and give you a partial refund, so you pay the price you thought you were going to pay when you ordered", she basically said, "tough luck".

I didn't have time to argue, so I said something like "well, it would have been nice to know the actual price before ordering", took my overpriced coffee and left.

I will never find out if this place ever gets their act together, because there is no way I can rationalize ever going back. I hope this helps someone else decide whether they will even give Buckin'Coffee the first chance.

Our first time visiting today, is very cute shop with lots of personality! The staff is some of the nicest people I have come across! Very welcoming and informative! We will definitely be back!!

Very inefficient and slow. All the food was warmed in a microwave like you would have in a small apartment on the counter. Cream cheese was runny and when I asked about it they said they whip it to make it easy to spread, they were good to replace it with regular cream cheese. The cream cheese frosting for the cinnamon rolls was poured out of a pitcher so like a liquid. My drip coffee was lukewarm. I do appreciate what a couple of women trying to make a go of having a small business.