Gloria Jean's Coffees Fox River Mall

I ordered the White Chocolate Caramel Cookie Chiller and it was absolutely DELICIOUS! I don’t have a Gloria Jean’s near my place, so it’s always a treat when I visit the mall. I’d definitely recommend!

This is the best coffee shop ever! Customer service is outstanding. Line is never that long. Great coffee and quaint atmosphere.

The coffee is still amazing, but the staff has declined in recent years. They used to be friendly and helpful. Now it's a bunch of snotty kids just trying to get you out of there. I miss the old staff.

It was a real nice place they have on usual stuff great coffee and donuts

Favorite coffee shop. I go once every paycheck.

My wife and I have had Gloria Jeans Coffee in the past, but it was always just so/so. We decided to try it again while we were walking around the mall and had the absolute best experience ever. Their was one specific barista there that made our visit over the top excellent! We walked in and right away he asked if he could give our son a cookie. After we ordered our drinks, he’d asked a couple questions to make sure I got the drink I’d wanted. And the best part, he gave me latte art before putting my lid on! Fantastic experience, I only wish I would have caught the baristas name!

Was passing by from out of town truck driving. Had some time to kill and was in the mall shopping. I came across this place and I’m from SC so we don’t have a place like this. I was asking a bunch of questions about their menu bc I was un familiar with their products. Like what’s a cookie chiller and what flavor is the cookie they use in it and etc. While asking questions I made sure to stay out of the way while they where making other drinks and helping other people while deciding. After I ordered a coffee it was $9 and I was shocked but paid. There where 2 girls working behind the counter. Didn’t ask their names so I will describe what I can. (1)a blonde younger girl with tattoos and a (2) blonde older looking girl with acne. Was also 1 guy working with bigger puffy dark hair. 3/18/2022 @ 6:50pm. Along with the customers they where also 2 girls that I assumed worked there but wasn’t actually working that day seemed they where off and getting coffee and schedule. They where going in and out back room and laughing and caring on. After receiving and sitting with my white chocolate mocha iced coffee. I started thinking $9 is too much. The coffee shop was empty at this point and I was sitting at the table with my coffee relaxing. One of the girls not working that day came out back and said is this your iced coffee sir. I said no, I have mine already but thank you. She ask the main girl (2) who looked like the team leader and she said that’s the guys coffee at table. The girl replied, I asked him and he said it’s not his. The main girl(2) she then replied idk he is so WEIRD. After that rude comment I was very disappointed and wonder what I did to deserve such hatred. This place needs to teach their employees about core values and how to treat customers. Sorry, not sorry for asking questions and having no clue about your establishment. You have failed at humanity by being a decent human being to one another. God says love your neighbor as yourself. If your not religious you should at least treat people how u want to be treated. After realizing that the girl that rung me up (2)charged me for 2 coffees then it all made sense why it was $9. It was the same girl that called me weird also. After getting a refund from the guy I told him I’m sorry for being so WEIRD out loud for her to know I heard her and didn’t appreciate it.

This is a cute coffee shop in a mall. It has some character and the staff are friendly. There are not a ton of flavors available but I like my coffee bitter, so I'm okay with that. They do have non dairy options. They have treats as well if you're feeling peckish. They move the orders along quite efficiently. My coffee was delicious and not so hot that it burned me- they could explain temperature management to Starbucks.

Our items were good ... the service was under appreciated. We were hurried thru messed up my order I was waiting for my card to be approved and the guy was yelling at me to go to the pick up end . I was there opening day it's not changed in years but the service was wack . What happened... I dont get that at Starbucks or caribou coffee and never had that happen here till today

Got 3 Ice drinks. Let me tell you they got SUPER FAST employees. Definitely didn't wait long. Thanks....