Swell Coffee

Visited on 2/2 and again on 2/9. The same person was working and due to her customer service I will not be returning to this location. When I visited on 2/2 I felt as though her demeanor towards me vs other customers was totally different. She held conversation with the car on the other side the whole time I was there and proceeded to yell to have a good day as they drove away. She then did the same thing with the next car that pulled up, only asking me the simple questions she needed for my one drink order. When I left she didn’t say anything.
On 2/9 my boyfriend went to this location to grab my drink, asked for whip cream on it, and when he came to pick me up the drink came with no whip cream. We went back to get that fixed and she said she put cream in the drink because she was confused, I asked for it to be remade and she asked me why. I told her we asked for whip cream, not cream in the drink so she said she would put it on top and that’s that. I left it alone but in reality I should’ve asked for a refund. The workers at the location on Trent are a lot more personable than the workers at the Sullivan location and I will not be returning.

Owners need to figure out hours. We pulled up at noon today, well before one and we’re told that they were closed. Customer experience was poor. Employees were very clearly unhappy/angry with miscommunication and lack of care from management. Hope this review helps makes things better for employees in the future.

Wish we could give more than 5 stars. We received the most incredible barista. Her name is Kyndra- she was so kind and fun. We will definitely be back.

Only stand in the area with specialty coffee! Great customer service. Amazing affogato!

Great baristas!! Friendly, helpful and quick! Yummy treats and food! LOVE this place!!

I could not have had a better experience ordering coffee beans from this team's website. The customer service was excellent and they helped me to pick out the types that would work best for me. I received the order quickly (especially considering they had to ship from WA to NY) and the coffee was fresh, branding was awesome, and they even included a quick note! Thank you Swell Coffee team, keep up the great work!!!

Been looking for a great coffee shop for a while and this one for sure hits the spot for the best tasting coffee! Best blended coffee drinks! You guys need more locations in Spokane please!

My wife (mainly)... but me as well, LOVE our Swell!! The gals there are always AMAZING! While not the cheapest for our Lotus fix, we go there more often than not because of the connection we have. You're simply the best at this Valley location and always look forward to the next visit. Side note, our boys even love Swell as much as we do... even though they just get smoothies. 😉

Got 3 americano, not only one is burnt, also were charged extra for honey as "flavor". Not a good experience and will not go back again.

Really enjoy my drinks every time, friendly staff and reasonable prices. I recommend if your in the neighborhood.