Bean Tree

Overpriced
$5 for a 12oz caramel macchiato.
Their coffee isn't strong enough either.

I’m a delivery worker, I was delivering items to Bean Tree this morning and had quite an unpleasant experience. As expected for 9 am, they were slammed. When I arrived at the address it took me several minutes to find the correct building and once I found that it was a small drive-thru coffee shop, I wasn’t sure where to park my vehicle to begin unloading their items. I didn’t want to cut in front of their customers or slow business down. There was also a vehicle already parked at their back door where it looked like people unload things. After calling a few times, leaving a voicemail, waiting 15 minutes for a message from them about where to unload their items, I drove up and waited behind a few cars at the window where I could speak with a barista. She was extremely dismissive and rude, I tried explaining the situation to her and she told me everyone knows where to put their stuff, I felt kinda dumb and asked if all the other drivers knew where to unload and she said “yup back step is pretty common”, with the most condescending tone possible. I tried to explain that I didn’t want to be late because I know that falls on me, so I tried calling a few times and she rudely interrupted me telling me how slammed they were and that she doesn’t know what to tell me. (I completely understand this, that’s something they could’ve accounted for by putting delivery instructions in the delivery notes).
I pride myself in providing my customers with exceptional service and this interaction was less than savory. I’m not sure what happened today, but we were both just trying to do our job and if your employees could be a bit more friendly and communicative, it would go a long way!

As soon as I pulled up the girl who was going to take my order had an extreme attitude with me for no reason and coming from someone who’s worked in coffee for years I have never spoken to a customer like that. I just drove away after that experience.

The ladies are always super friendly and they make the best red bull infusion ...i think thats how you spell it and what it's called. Thank you ladies for always making it a great experience .

I love Bean Tree. They always know how to make it right. Their coffee is so delicious and a perfect pick me up. The ladies there are so sweet and know exactly what I want. I drive all the way across town to have their coffee. I would recommend this place to anyone who appreciates great coffee and warm customer service.

My hubby and I have had the Bean Tree as our favorite coffee shop since it was first opened 10+ years. The girls are great and they treat each customer personally which is unique! The drinks are simply heavenly! We are spoiled! Love it!

There's one barista girl here who overcharges me and the sad part I even tip her on top of that price.. I have sent over some friends to buy the same drinks and they pay less . when I
go and there's a different barista they also charge me a lower price....smh dislike baristas like that . FYI SHE is the tanned chick with tank tops .

I have a complain. If you use the clover 🍀 app . And tell they you checked in. they say ok. But they don't give you the points this happen all the time.. If a business going to use a point system. Please honor it or don't use it this is not good customer service.

My husband and I wanted to try a new coffee place, since we're burnt out on Starbucks and Big foot and we saw The Bean Tree in the parking lot of our gym and decided to try it out. We had the best coffee we've ever had! This place is amazing! Friendly staff and coffee made right! I highly recommend stopping here for some joe! Will definitely be back.

Used to love this shop unfortunately, last few months have been off. Long wait times over 10 mins with only one car ahead of me. Then the drinks have been made wrong 4 times. But I just order a simple iced mocha, nothing added or extra.