Secret Garden

Staff was great but product is disappointing. No flavor in brown sugar drink, just milk. Boba is undercooked and dry, really upset because it was 7$ for a medium( really small) drink.

i hate the taste of everything i tried it tastes so bad😢 but this is personal so im sure someone will like it if they have no working tastebuds. the drink in the picture is so bad. i woold have rated this one star if my sisters friend didnt ask me not to. this is trash

No outside food allow! I guess ordering $9 coffee doesn’t give you a pass for a rainy day break.

really pretty space with lots of seating & wasn't too busy!! the brown sugar milk tea was really good!

There is lots of options at Secret Garden, and their customer service is great! I asked what they recommend for kids and they were very helpful with that. I really enjoyed the Brown Sugar Boba tea. I really recommend going here for Boba.

Imagine coming to an ice cream and boba tea establishment on a hot summer day your hot sweaty and tired but it’s okay because I can come to secret garden for ice cream and boba tea right? Wrong! Not only did I have to wait in line for 20mins in a non air conditioned building surrounded by 50 people in a 750 sqft space and somehow the person behind me gets served before me but finally after the long wait and I finally order my frozen milk tea I get told by a rude cashier girl that their out and have nothing but regular tea. So I walked out. I highly recommend saving the trouble and just going to kung fu tea they won’t “run out “ of the drink you want and is a better establishment all around.

I often visit colonial Williamsburg and frequently stop here. My family and I always enjoy the tasty drinks specifically the frozen milk teas. Today when I went to get drinks for my brother and I there was a bit of a wait but not too bad. Some items were crossed off due to supply shortages which I totally understand. Once getting to the counter to place my order of something that was not crossed off, the lady taking orders stated that she was too busy to make frozen milk teas I had asked for. After waiting and no warning that they weren't making them, a line behind me, and the worker rolling her eyes I just walked out empty handed. It's a bummer because it is an enjoyable product but with such poor customer service I will not be back.

We have been going here for two years and sad to say we were disappointed today. Quality of drinks are very low now. Both drinks were gritty and the tapioca was bad as well. We brought it to their attention and they said there was nothing they could do.

Cute place, but the taro boba was awful. The boba was poorly textured and barely solid, the flavor of the tea itself was only alright, and it wasn't mixed very well. There were clumps of tea powder at the bottom of the drink. I'm not from the area but I'd never come back if I was.

Love the variety in bubble tea! I'm glad Williamsburg finally has a good bubble tea place. I noticed that they have waffles and ice cream and other items as well, so I went back and tried their waffles too and they were AMAZING. They let you sample the bubble tea toppings and ice cream as well, which was very nice of them. Friendly staff, and they are willing to help you out with any questions you have. Highly recommend!!