Beans & Brews Coffeehouse

Coffee is great. A large is bigger than most other places for the buck. I love their breakfast ham, cheese, egg sandwiches. More pricey than they should be. Staff needs to be more knowledgeable about how their app works. Couldn't even answer one simple question for me when I was trying to navigate the app. I had to figure it out on my own. But all around my favorite coffee shop to go to

I always go to this location and get the same drink every morning and let me just say West Haven has the best staff they are always fast and great. This morning my drink had been made incorrectly, so I went in told them something was off . She said no problem we will fix it and she gave me a $10 gift card. I am so pleased and thankful if this is not customer service I don’t know what is🤗 way to go beans and brews crew!

Beans & Brews is the best!! The staff is always so phenomenal. They will bend over backwards to make sure your order is correct, that you get your rewards, that your cup is wiped down. This is why service counts!!!

This is a brand new location for beans and brew in West Haven. They completely gutted and renovated the old taco time, and it looks amazing!

The staff is so friendly. Travis and Gavin helped me at different times and both were over-the-top with their customer service!

And the lobby is super comfortable for work, meetings or appointments, or just to relax and read. This has become my new favorite spot in West Haven for sure! We loved it so much, my daughter went to work there. Go check this place out for sure!

The staff is very nice and I'm always pleased with my drink. I wish there were umbrellas on the patio, I'd hang out there more. I'm assuming it's a city/county parking minimum issue, it's unfortunate there's a big unused parking lot, it would be better served as outdoor seating in the nice weather. Bike racks would be very welcome!

Today I had a bad experience, I buy coffee all the time here. This time I did not leave a tip and not sure if that cause them to give the wrong straw, because now I can’t even drink my frappe. Waste of frappe, might have to go back to Starbucks.

I saw that they offered growler refills for cold brew and iced coffee so I thought I would take some growlers I got from a brewery and get them filled. I did not have lids as it is standard at breweries to get a new lid with each refill. They took my payment and filled the growlers returning them to me lidless. I asked the person working the counter if they had lids and they said they did not. When I talked to the manager and asked if I could get some lids or a refund, he was rude and unhelpful basically telling me it was my problem for not saving my lids. So now I have 128oz of coffee I guess they expect me to drink today. Thanks!

The employee was friendly and helpful. My Revolver was ok. My wife really liked her Mr B. The service was really slow but it didn't bother me. Seems like a nice coffee shop. I'll be back to try something different.

Today service was fast and smooth. My wife loved her Revolver and I enjoyed my Mr B. Service was fast through the drive thru even though it was busy.

Stopped in for an evening coffee, and got a hot mr.b, it was my boyfriends first one, and fell in love with it!

Will not go back. Got a large and small coffee came to about $12 and did the %10 tip at the drive through. They charged us $21.12, I thought the $12 was a bit pricey. Watch the charge carefully if you go there.