Beans & Brews Coffeehouse

I usually love this location and it’s very convenient on my way to work. But my last HANDFUL of times I’ve come to this location, there’s always an issue with my sandwhich. The staff are not very inviting starting my day with my first coffee and seem to have a problem every time I go. They’re always just sitting there talking. I’ve gotten attitude from one of the girls. They either never have the sandwhich requested, the oven is broken, or they refuse to make accommodations. 3 other locations I have used in the near area recently all get 5 stars because they have gone above and beyond just for a sandwhich and coffee or accommodating my allergies. Regardless of its convenience, I’ll gladly drive to a further store just to be treated a little better.

Beans & Brew is always the perfect choice, my favorite.

Wow ! Great coffee and you can get a superb breakfast sandwich here. I have tried 2 of their other locations, all clean, modern, comfortable, too bad I always have to leave fast to get to work. Would be a great place to relax with coffee if you have the time.

I understand you might be afraid of COVID, but come on, you are one of the few restaurant/coffee shop in the valley that isn’t allowing customers in your shop. Customers keep your business open, without them you have nothing. I would think you would make it possible for all customers to at least come in and get take out orders like most other restaurants in the valley. Good luck, I know I won’t be coming back to this location!

Overall I love Beans & Brews and have been a customer to many of the locations for many years but today at this location I came in for a drink and a read and this facility is very disgusting and looks like it hasn't been cleaned for days if not a solid week. The booth I sat at had a rank smell and there were stains and who knows what all over the seats and table top. Don't you guy's walk through and wipe down your furniture....ever? It really only takes a few minutes. On a slow day like today somebody needs take the initiative and do some cleaning.

The coffee is ok. Had to wait for a bit till someone net me at counter. But guy that did help me had zero costumer service skills. No, how are you or eye contact. And he didn't finish the sell by saying have a nice day. Just a quiet "sign this" as he handed me the receipt. So, That's kinda the norm here for me.

My least favorite part about spending money is handing it over to someone with an attitude or who acts like they don't care about their job. I understand it usually comes from a person having a bad day or having a hard time in life. Four stars because their corporate office always takes care of you and, c'mon, this is the best tasting coffee hands down. Try the Bob Marley form their 'secret menu' or the frozen chai-cycle with coconut milk and the banana and coconut syrup. 😋💕

I dont know what happened today but both of the gentlemen who helped us had a serious attitude problem. My app took a second to load when trying to to scan for points. The barista waiting for me let out a huge sigh in frustration and then plopped his hands on the botton of the open window. It was very clear he was upset he had to wait the extra 10 seconds. We ordered our usual large mochaccino. When we recieved the drink we noticed the weight was a little off so we opened it. The cup was only 1/2 full the rest was foam! That is never the case. There was definitely an issue with this location today.

Been going to beans and brews for a while, unfortunately the current day crew needs to be trained on how to make coffee! I ordered a Caramel Frape and got a cup full of caramel half filled with whip cream, ice, and the smallest splash of the vanilla cream or whatever they use, this coffee was literally inedible! Message to management, pull your head out of the curb and train your employees, thanks!

Ordered a new drink today, it was awful!!! Cookie butter frappe😔 Definitely should've stuck to what I know.