Common Grounds Woodway

I LOVE CG Woodway, but last week I contracted Salmonella from one of their breakfast burritos. Take my word for it...DONT EAT THERE. I missed 4 days of classes because I physically could not get to class. They are delicious but it is not worth the risk!

Coffee is good, don't bother with the breakfast burritos. They used to be decent sized, now you pay the same price for a super small portion not qualified to be called a burrito.

Decent atmosphere, good coffee. Seating isn't the best for lounging or working for long period.

Good service, quality coffee drinks and an outdoor space that’s family friendly ✔️

Cant wait to grind and try the Bali. The frozen frappuccino really hit the spot on this hot Texas day.

Great coffee nice atmosphere very clean friendly staff love going there.

I AM SO DONE! I have given them SO MANY chances to reply to my concerns, complaints, feedbacks...NOT ONCE did they! I've officially gone on strike, I will not go back until they improve their customer service and management. I have tried reaching out to the store several times in various ways (email, social media, website contact form). I have to say I'm disappointed at their lack (or should I say none) of service. Not once have I heard from them. They do not reply to any of emails and messages. Not even acknowledge them. This is my last email to them dated October 31st.

Hello,

I love Common Grounds in Woodway and I wouldn't dream of ceasing to come back regularly. However I am frustrated by lack of response through social media, Facebook messenger or even email.

Not once have they ever responded...

I also have noticed that from time to time, they would run out of things. Doesn't seem well run with well stocked and equipped.

I once caught a barista sit on the espresso machine counter. This is Unacceptable behavior by the barista.

I also have issues with two things that does NOT work anymore. It worked ONCE.

Text COWBOY for deals and requesting receipt through text. They both worked only once and never worked again.

Unfortunately I have decided not to go back until they improve their customer service. In order to keep regular and new customers coming back is better customer service, that includes replying to comments, email and messages.

Cheerful, efficient staff. Specialty coffees a little less sweet than...the competition (which in my book is good). 🙂

The latte I got here is at a whole nother level 😍

Love their coffee options and their specials! Stop in for their bluebonnet drink!!! Black tea, lemonade, and blueberry syrup. Amazing.
Friendly staff and beautiful setting.