Shipley Do-Nuts

I went into the store, and since I am Deaf, I gestured to the employee what I wanted to order. They did not even attempt to try to successfully communicate with me, and made me wait. I called the manager to complain, and just said the employee needed more training and told me I can go to another location if I was unhappy. They then hung up the phone on me and ended the conversation before I was finished. I will be going to other locations, as I have never had a problem with the others until this one.

The line was really long which is understandable because it's morning and people want coffee and donuts. What is NOT understandable is the kolache dough being raw and the cheese not even a little melted. So after waiting in the long line to get something that wasn't even edible was very frustrating!!!

Awesome service great donuts and Kolaches

We love Shipley’s. We try to visit a Shipley’s every Saturday with our 3 year old she loves donuts. This location is great in space. Has great customer service. Great donuts. The establishment very clean. There is always more in stock donuts at this location that any other location. I also think this one stays open way late in the day so thinking donuts for lunch go for it.

Update from 11months ago...
Sadly they have gone downhill.

They wear NO masks. And the donuts can easily catch whatever.
They wear NO gloves. Which I didn't like before pre-covid.
They wear NO hairnets. And the donuts can easily catch whatever loose hair.

The workers say that you can NOT customize your drinks anymore. So you can't ask for light ice.

Then workers just stand around not doing anything.
Saw a few coughing everywhere.

Great service. Good, light donuts. Wonderful hot sausage and cheese kolaches. Who could ask for more!!

My kids go nuts for their do-nuts!

The young lady at the window this morning was very rude! I asked for 2 butterflies to which she said we don’t do butterflies. I settled for bear claws, which had been purposely smashed at one end on both. I had also asked if they had chocolate cake donuts to which she said yes, so I got two. I get home and I have 2 regular, yellow cake donuts with chocolate icing? When did asking for a chocolate donut mean wanting a donut with chocolate icing? I also parked and went in to see if there were butterflies, because that is what we always get and there were 3 sitting on a tray where they always are! I just turned and walked out! I will start using the Shipley’s on Valley Mills. It isn’t much further for me than this one.

Great place but I have one issue. There is one lady that works there and everytime she has ever helped me she has attitude. She definitely needs to work on her customer service. She forgot something of mine and when I asked she acted like it was my fault and was very rude.

Great as normal, quick and everything was right .