Barnes & Noble

I have spent countless hours in this place and it’s almost a second home to me , all my books have been bought at this store and I been shopping there for years . Usually I have an amazing experience there walk around check the books always room to find something new . I decided to buy “ The Liad” by Homer and maybe this item I been contemplating on purchasing for some time now . I picked up the item and diced to make a call to talk to see what the other person thought about the purchase since it was a bit expensive . So I’m going about my business talking on the phone by the entrance when suddenly I guess I got to close to the door when I was looking at the books they put by there most times and the item and door started ringing . I stoped and an employee there told me he’ll take care of it for me so he proceeded to silence it and give it back to me . I kept talking on the phone looking , when suddenly I see an employee starring at me an uncomfortable amount of time while I see the magazines as I’m still on the phone . I brushed it up it happens but then same employee keeps almost going everywhere I was going and kept looking at me so I started feeling uncomfortable. I decided not to get the item and put it back and maybe see what his reaction to that would be . So I put down the item and to no surprise he wasn’t to far from me . He heads towards where the item belong and check if I put it back !!! It was just an ugly feeling and I felt almost harassed . I hope no one experiences something comparable to my situation as this is an amazing place just never expected to ever feel harassed by what I think was the manager after further observation.

I usually love Barnes & Noble, I actually do. Though this past weekend my family and I went, when we were going to checkout our book's. The 2 young people working the registers were practically trying to avoid us, being rude. Both talking about their breaks etc. One young guy walked off, the young girl was just plainly avoiding... Okay I understand they might have breaks or whatever, but don't try to be avoidant when we can clearly see and hear everything. I hope to expect better customer service next time.

Very helpful. Clean and plenty of registers open.

I love anywhere you can browse for books, But they had one cashier who was talking to one customer for 15 minutes. She never addressed me or gave me another option. Finally, I walked around looking for someone so I could check out. Another employee told me I could check out in the Starbucks

Low key, well organized. Always have sales. Starbucks coffee, juices, and deli treats inside the store! Coupons for cookies with every purchase. Love going to shop and read, then leave with treats!

I live in Odessa and have to travel to Midland now. Fortunately they've always been very helpful and courteous. Beverly did an awesome job..was funny and helped me out to find and mail some books. Definitely recommend this store to family and friends.

Normally I recieve really excellent service and drinks at this locations Starbucks but today was definitely not the best. While the new cashier made a few mistakes she was doing her best but the man running the back seemed to be uncaring whether or not he sent out quality product. They messed up my order about 3 times which would not have even been an issue if the man didn't argue with me about what I ordered and then threw away my receipt after having had to fix the charges. I ended up going back in to speak to a manager named Russell who was very professional and kind. He did everything in his power to make things right. The staff all did their best aside from that particular barista. Will still go back they usually truly please just a poor experience hopefully it was just a fluke.

The only bookstore in town. Parking lot is atrocious, but the store is clean and well organized. They have a Starbucks inside so it always smells like coffee & books! I bring my mother-in-law here for the Charles Wysocki 1000 piece puzzles which are hard to find. Last year I found an autographed Anne Rice book for a gift and the recipient loved it! They have a nice selection of calendars, games, puzzles and journals as well as books and magazines. You can special order stuff pretty easily also.

I slipped in the bathroom not that long ago. After slipping and making an old injury worse, I informed the employees about what happened and about the large puddle taking up most of the bathroom floor, and all the woman said was "ok..." she then continued her conversation with another employee who also did not address the situation. I was very obviously upset about what had happened and did not want anyone else to experience it and they did not care at all. The only reason I give it two stars is because they have a large selection of books and novelty stuff that I like. Just gonna stay away from the bathroom and all employee contact, except for check out, from now on.

Love this place so much. The Cafe is wonderful! Most of the time, the staff is super friendly and helpful. There a few of the staff that are not so friendly but for the most part, everyone is great! Worth checking out.