Biggby Coffee Charleston West Ashley

I stop here several mornings a week on my way to work. It’s always a wonderful experience. The drinks are always made perfectly and they never mess up my order. The bagels are wonderful too! Every employee I’ve interacted with has been super sweet and genuine. Also the prices, you can’t beat them!! Super reasonable and affordable, nothing crazy like Starbucks. Thank you for being my new favorite coffee shop!! I’m addicted!

I love the coffee, but it is a little ridiculous with how long it takes them to serve their customers. This morning I pulled into the drive through at 8:30am. There were maybe three cars in front of me. I didn’t pull out of the drive through until 9am. Either they need to hire more people, or develop some efficiency. I won’t be going back unless I have no where else to be.

I really don’t like leaving bad reviews and I have been stewing on this one a while. Long story short, we all know there is a worker shortage. The guests were being patient with the few staff that were there because there was a bit of a wait due to the volume of people. Someone I assume was the manager came in and just absolutely chewed the staff out, and was using HORRIBLE language (granted, behind closed doors, but we could all hear). People who had not ordered yet just left, and I can’t blame them. I love the chain, but if your in the area, go somewhere else.

I used to work here, and the owner is literally the meanest person I have ever met. For two years, I watched her make multiple people cry, and bully us into quitting. I've worked at four different coffee shops around Charleston, and the coffee at Biggby West Ashley is the most expensive, which is normally fine if you get an increased quality, but you don't.
Honestly, I would recommend going to Highflalutin, or Nosh, or Three Little Birds instead.

All around good vibe, employees and good coffee ☕️ too.
Nice tea selection.
Boo Starbucks

I'm a big coffee lover. It was very good. Highly recommended you try it.

This was my first time at Biggby Coffee. It was absolutely delicious. Love it !

Smells like a toilet, coffee tastes like artificial sweetener when none added. Service is great though, the folks are really nice.

Reply to owner: thanks for the explanation. I've edited my comment and adjusted my rating :)

Friendly staff, and I like the espresso they use. It's nice to have a non Starbucks drive through and a coffee shop that isn't pretentious. If you want a variety of single roast trendy coffee options, this isn't your place. Go to Highfalutin. If you want regular no frills coffee, this place has it.

Terrible customer service, while I was walking into this establishment, I see more than 1 person walk out frustrated. It almost made me hesitate but because I know sometimes it can just be “off days” for some- I proceeded with my order, why did I do that? The young ladies here do not pay attention, neither do they listen. They speed through your order and then catch a attitude when they mess up. Definitely not the type of morning that I wanted to encounter but it happened. Instead of causing a big deal I thought to go ahead and leave a review .