Reviews (100)
I have been ordering cakes here for special occasions this past month and Anne has been super sweet! However, I came into the shop to pick up my cake today and paid almost $8 for an iced latte. Just for the counter staff to be rude because I questioned why an iced latte was the price it was. Then I asked for it to be sweetened a bit more as all it tasted like was plain coffee. I don’t appreciate the lack of hospitality , the whole transaction was very standoffish. Will continue getting my cakes from here and possibly picking up from a different location. Hard pass on the coffee dates with the side of dirty looks.
The cupcakes tasted old and stale like they had been sitting there for days. They weren't moist at all. I was very surprised. Definitely not worth your money or the hassle to find a parking spot to go there. You can get better cupcakes elsewhere.
I used to love the cupcakes and coffee, I stopped by today, I walked away…. The place is nasty. I can’t imaging the amount of roaches they have.
Sweet! Sweet customer service! Sweet cupcakes 🧁 overall pleasant experience. Had the Vanilla Bean cupcake - was delish!
I love the bread. Very delicious, soft. One thing I like about the bread is that can easily be digested. I am a repeat customer for almost 6 months now.
Absolutely delicious! Discovered this place while taking a stroll after watching a movie. Leslie gave great service & recommendations and I ended up trying the lemonade which was amazing and the bread pudding was the best ever! Will definitely be back next weekend for the lemonade!
Unlike other's, I had excellent service and personality from the person behind the couter. Coffee was good and the macaroons were excellent. Maybe a bit pricey but city center isnt cheap in general.
Horrible coffee and then you sneak in additional fee into order. Your for profit social agenda should not be force upon customers.
Must have gone too late in the day, are Alice of cake and cupcake were so dry and birder line hard, the kids wouldn’t even eat it 😭
We drove then walked all the way there only for them to say that they are closed at 5pm. Then they locked the door after we left back out. - Disappointing
Horrible quality, just sugar and does not taste like anything. I ordered 4 dozens on their anniversary sale. The macarons did not look the same or same size at all. Never again.
The cupcakes and coffee were great, but service was AWFUL, the staff were not friendly at all. Just sad really, sad that the service made our experience a bad one.
You can have the BEST cakes, cupcakes or macarons in the world, but nothing taste better than being polite and welcoming. I went to SWEET last night with my family and I got a 30 second blank stare from one of the associates before I finally took the initiative to speak. If you don’t like your job, don’t like working late hours or are simply having a bad day, don’t work at places like this! A $3 macaron and $4 cupcake at least deserves a simple, “Hi, welcome in”. We got none of that. I don’t think people realize that your “personality” or not being a “people person” isn’t a thing when you work in environments like Cuty Center. I won’t be back; furthermore I completely took them off my company’s holiday party list for places to buy from. First impressions are everything. The young man that checked me out didn’t even say thank you! I’d identify who he was but it’s hard enough for young men now days. Hopefully he cheers up! It’s the holidays. Btw the Biscoff cupcake was to die for!!
I don’t normally leave reviews for a restaurant when I haven’t tried their food. I stopped by around 2:30 on a Friday afternoon. There were 3 groups in line and a group waiting on their drinks. Unfortunately, there only appeared to be one poor girl working. I stood in line for about 25 minutes. During that time, the drinks were made for that group and the line of customers waiting to order did not move up at all. The employee looked to be rushing as much as she could. I felt sorry for her. While I waited in line, another 3 groups joined behind me. I left without purchasing anything. I will say, though, the bakery smelled wonderful and the desserts looked delicious. Was really disappointing as I was planning on making a pretty large order to sample a lot.
I didn’t feel welcomed at all, need to work on customer service more. The coffee too was meh
Worst customer service. I ordered a cake 3 weeks in advance. The day of my event, they called and said the cake didn't "rise" and that I had no cake. I had to last minute go buy a random cake from a random shop. DO NOT ORDER CUSTOM CAKES FROM THEM.
Love this place! The vegan brownies are phenomenal!! Not many places have dairy free desserts!
Cakes are pretty good but customer service here isn’t the best. Called to place an order and nobody answers the phone. Once someone finally answered the women is eating something while talking on the phone. Just going to take my business somewhere else.
decent place...dessert is ok not awesome but sadly not many places around in Houston... the reason I gave it a 3 is that it's just too expensive... the taste doesn't justify the price...
My husband ordered a cake for pick up at 10:30. When we arrived they couldn’t find our order. Then we finally figured out they had taken down a completely different name. To make it worse the cake was not ready. They told us 11am so we went to walk then shops and came right back. The cake was not there at 11am. We had to wait until approximately 11:50am for our cake. If they think a coffee and one croissant (not 2 despite two of us waiting because they “only had one”)will make up for the fact that they threw our entire schedule of track they are wrong. This was not the first cake we ordered from here but it is the last. Very disappointed.