Reviews (100)
The hot light was on (and still should be as it says between 5 and 7) when we pulled through and the donuts are not only cold, but they’re old. The lobby was closed when we tried to walk in, and the cashier was snippy when she told us the app didn’t work when we scanned to pay. We added $20 to the app to pay and it didn’t work. So there goes $20 on top of the additional $19.77 to pay for cold donuts and 2 milks! Memorial Day weekend, you would think they’d want to try and beat their competition down in Carolina Beach… maybe this is why Britt’s line is down the boardwalk!
Staff is rude, unfriendly. Hire new staff and maybe I'll return
Love Krispy Kreme but the last 2 times they have been out of regular doughs and no cream field no bavaria cream 1 strawberry and it was 4 or 5 in the afternoon.
A few weeks ago we pulled up to the drive- thru. After a few minutes they finally told us the drive-thru was closed and we had to come inside. As we walked in we noticed 4 employees on break outside smoking. 1 employee was inside working. We were in line with about 5 to 6 other customers. After waiting a few minutes, one employee walked in and went to the drive-thru register and appeared to log out, then turned to the one employee working and asked her to clock her out because she was leaving. Another employee came in and walked straight to the donuts and began loading trays of them into the case up front. No gloves and never washed her hands from being on a smoke break. We had been in line for several minutes and the first person was still being waited on. Two employees remained outside smoking. At this point we left. This was not the first problems with the Wilmington location. The staff are unfriendly and unprofessional. Definitely needs management changes. Will we go back? Not looking good!
The product was good. Literally everything else was terrible. Customer service non existent. Tried to pick up a doordash at the drive thru because the parking lot was closed for God knows why. And they told me to come in and get it. Any reason they couldn't have just handed it to me thru the window? I never do reviews and I couldn't wait to do this one. Fire everyone and start over or just shut it down.
The young girl that helped up seemed like she could careless, she wasn't professional at all nor was she friendly..she wasn't even friendly to her co workers. I actually felt bad for her co workers.. There wasn't much to choose from as far as doughnuts...
Waited in line almost 1hr while associates were walking around doing nothing.
Each visit the donuts are freshly made.
Worst employees ever! Extremely Rude !
Not much to say here, everything you would expect from Krispy Kreme. Great service, great quality, and great taste.
Best donuts. I love this place. Especially when the hot sign is on.
Most inconsistent service ever. Their hot sign is never on during their “hot sign hours”. You’re lucky if you ever find them with hot doughnuts. Just avoid them.
The worst Krispy Kreme ever. The people working there are awful. Whoever the owner is of this place needs to do a rehire all the way around.
What a great staff taking the time to listen and pack a dozen donuts that my grandchildren were ordering. TY
The customer service is horrible here including the manager. I was there when the man became very upset. While he may have gone a little bit too far, it was understandable. The workers make you feel like you are disturbing them and are an inconvenience. I had said I would never return to this location in the past but my son wanted a donut so I gave it another chance. In my opinion the only reason this location is open is because people love the donuts. Eventually with the way customers are treated their love of the product is not going to matter. It's really sad, I remember going to Krispy Kreme with my Dad and enjoying it. Hopefully someone will step in and fix the issues at this location.
Not impressed. Service was bad & even though there were trays of tons of donuts I limited by what I was allowed to order…
Kids enjoyed watching donuts being made. Donuts were too greasy
Over half the time I drive through they do not have the original glazed donuts. Very disappointing and wasting my time driving from Southport.
The worst Krispy Kreme I have ever been to. They never have Kreme filled donuts and they don’t even carry the original glazed Kreme filled which is my favorite
It's Krispy Kreme! Love the saint paddy's green doughnuts.