Reviews (100)
The hotel service was horrible! I'd give a 0 if 0 is an option. Water was completely shut off and still let me check in without notifying me. I ended up to go to bed without shower, without brushing my teeth. When I called front desk, I was told their engineer were working on the fix but without estimate time of recovery. When I checked out next day, I didn't ask for a refund. Instead, I asked for some compensation for future stays. The lady coldly told me NO, as if they did nothing wrong, but I was at the fault even to ask. To be honest, the room was okay. The water was okay the next morning. I just can't believe they felt so justified when their guests had to suffer through a night completely without water. And they were not apologetic at all! I won't come back to a place without any understanding of service.
This is a beautiful casino/resort. The tile and marble inside this place is amazing! The room was spacious, clean, had amenities- shampoo, conditioner, shower gel, fridge, bottle water and all that you need. They text you and let you know you can text the number back with any questions. We got our swimsuits on and went down to find the pool at 6:00 pm to find out they close their pools at 6 pm. There’s a 21 and over pool and a separate pool that allows kids as well. They let us know the nights have been getting cool and it’s not the season just yet. Although we missed out on the pool we enjoyed our stay. Do take note, almost all resorts in Las Vegas charge a resort fee around $45. So make sure to check the resort fee before booking your room, if you’re worried about the price. We got a smoking deal off Priceline for this hotel but paid $48 for the resort fee at check-in.
It's beautiful. Walk down memory lane. So many stars performed there!! It is off the beaten monorail right there to get to where you need to. Wish all these hotels and casinos were smoke free tho
If I could give 0 stars I would. If your interested in going to a REAL RESORT I would do just that and not come here!!! Rooms look similar to a fancy super 8 they are dirty looking and disgusting. Also you have to pay a 300$ resort fee upon arrival that do not tell you about !! They are very rude and lie about coming to clean your room and bring towels. They are just not friendly at all and never smile like they hate their job! This is the worst resort I have ever been too. I REPEAT DO NOT COME HERE !!!!
I was reading a review posted by Megan Fox and can confirm room service is not available as noted by the hotel and it’s vendors. I have not visited the hotel casino in about nine months. I stayed there when I first moved to Las Vegas. I am diabetic, and had not eaten. Room service was not available. I had to make it down to the one restaurant opened. I believe it was Asian food but all Mexicans worked there. They were not speaking English and ignored me as I stood there waiting to order. A young lady was training that day and I said sweetie I need to order. Her trainer said something in Spanish I looked directly at the trainer and told her I needed to order right away my sugar is very low and I have been waiting a while. Next thing I know a man came out very rude and speaking Spanish and I didn’t understand him either. I was irritable and weak and kept repeating myself but they stood there. They got on the radio and all I remember is that I when I was able to focus and regain my composure I was surrounded by security. I had no idea what was going on but all the money I had spent at that hotel did not warrant such treatment. One security person took steps repeated me and I said I wish you would put your hands on me and he stopped walking. As soon as I had enough energy I walked back to my room. I didn’t return again for over a year. I went to a concert and renewed my card hitch is when I was told by the employee I was in the system as a bad person! This is all because they hired unprofessional people who didn’t speak English, and don’t know anything about diabetics. But I was the one who suffered.
Located at the north end of the strip this hotel is a little out of the way but does have a bus stop close by and a monorail station attached to the hotel to make getting around much easier. Valet parking is available or free self serve parking while tou stay. Free parking was a big plus! The room was a bit small with 2 small queen beds. The air conditioner ran non stop but did not seem to keel the room very cool. Housekeeping staff was good and served the room 3 or 4 times during our 1 week stay. Amenities in the hotel were few. Restaurants and lounges were all nice rental car available in the front lobby. Not very kid friendly hotel other then the one rooftop pool allowed kids. The other pool on the main floor was 21+ only and we had a great time at the pool hot tub and huge screens to watch. Walk up bar at the pool was very nice but a pit pricey. All in all it was a good stay and for the price I would stay again but I would not bring my kids to this hotel
Newly remodeled the rooms are truly 4-star. Love the free parking. It's at the far end of the strip so you're not walking from there (at night) but the monorail has a nearby station.
It's a beautiful hotel, a little bit eccentric, but wonderful of you appreciate uniqueness. The pool is a bit small comparing to most of the bigger name hotels but it's pretty cool. hotel is about 15/20 minutes south of the major hotels, but it's a really nice hotel. Ate at one of their restaurants for breakfast (Zeffer’s) it's amazing. Our front desk clerk at check in (DJ) was super sweet, offered amazing customer service. I love it and will be back.
We were stuck on the Deuce due to road renovations and overhead others saying they were getting off to ride the monorail instead. We followed suit and ended up at this hotel. We walked around for a bit and really enjoyed the atmosphere. The staff were very welcoming. Although it was further out, the monorail made it a short trip to the action. We would probably book here next trip.
Stayed 3 nights to attend a conference. Rooms are relatively chic and generally clean. Towels are sized for adults. This is across the street from a monorail stop, so travel is easy and inexpensive along the strip. The casino is average. There are some good food/drink options and the pool/bar area are nice. A/C worked quite well and the bed was very comfortable. Got a decent price for my stay given hotel prices these days. Really only had a couple of issues. First was the desk - this weird, off-angled glass topper not only doesn't move, it doesn't allow a computer mouse to operate without something under the mouse. My outlets on the desk were dead, thus the lamp was not functional. Second was the bathroom cleanlinesd - it appeared that black mold was beginning to sprout in the grout and there was a substantial smudge on the wall to the right of the sink. I probably wouldn't have noticed the smudge until the mold got my attention and I took a closer look around. Nitpicking here, but the elevators had two sets of buttons on either side of the elevator area, but one set seemed non-functional. The round buttoned set works while the square buttoned set does not. They should either fix them or cover them so people aren't hitting the buttons for nothing to happen.
Free Parking makes life easy. The room was spacious and clean. We had an awesome view of the Las Vegas strip when it lit up at night. The staff were pleasant and very accommodating. Thank you.
Went here for my mother's 75th b-day and 1st time in Vegas. It was a great experience. Love the decor and the beds were comfy. With my mother being older it was great not to have to leave the hotel to have fun and have great food. The staff here was super sweet and friendly.
Upon arrival I was met with five very large dead cockroaches. I notified the staff at 10:30pm they advised me my room would be cleaned and or switched and as of 3am the next morning that still had not been completed. I will never return. Their was one individual who helped me I believe his name was Gibson he was very compassionate and understanding. Gibson was able to get my room switched and also provided me a 2 day resort fee credit.
Performed with a band at an event in the Sahara theatre & stayed 2 nights. On arrival I asked for a cart & was told I would be charged $20 to move my music gear to my room, since it's "not just bags" & they don't allow you to use a cart by yourself. Overall that weekend I spent $100 just moving gear (first to the room, then to the theatre, then two carts with some extra gear back to the holding area before moving to the car in the morning + tips). One particular bellhop was super friendly and helped out tons with loading after the show, so that was actually a very positive experience. No microwaves, coffee makers, or water fill stations or drinking fountains available anywhere on-site. But hey, who needs that when you can buy a $9 Starbucks coffee or $7 bottled water! Overall just seemed like a handful of money-grabby moves that kinda cheapened what I expected to be a somewhat classier-feeling experience. Also, we were told the pool was closing and that we needed to leave at 5pm when the sign said 6pm. Didn't ask why, but had planned the whole trip to the pool that day around having more than 20min to swim. AC was broken in a bandmate's room, and there were no available rooms to move to. They really achieved a classy look with the remodel and the room felt clean and comfy, but the vibe with all that was just ¯\_(ツ)_/¯
Had a great time staying at the Sahara. All the staff was super friendly. I had a hiccup with the app check-in and was booked into a smoking floor but they were able to clear that up quickly. There’s a bunch of nice casual restaurants like the taco place I went to a few times. The mattress in my room was a little of the soft side but despite being near the elevator it wasn’t very loud. Valet was super great and helped me out when I left early the morning.
Area isn’t bad at all but if you’re looking to be close to the strip, choose another location. Staff are very friendly. Food seems to be decent, what we’ve had so far. If you’re looking for value and decent rooms this is a good choice, if you’re looking for updated luxurious rooms this isn’t the location for you.
Redesigned exterior and interior, this isn't your Daddy's Sahara casino, but the rebranded, remodeled, and fresh. It's got a hip ambiance, and new restaurants that you must try....I have eaten at the Noodle Den four times in a month because the food and service was that good. As a local, I haven't stayed on the property, so I can't assess the rooms, but if the rooms have been redesigned like the rest of this casino, I'm sure you'll like them as well.
The rooms are clean. Love the exhaust fans in bathrooms ( most don't have). The staff are great monorail right here. Big place but not confusing like some others. The restaurants here are also very good. The have great rewards program that go out of way to accommodate you. We have had great time. I see at times desk has lines but moved rather fast. The pools are great. Ask for Patrick to be your Host.He was great!
Checked in at 1 am on a Friday night. Gibson was awesome. Great experience, very cordial, and conversed a few minutes about his ties to western PA. Efficient and informative. Great smile and attitude. Real asset to the business. Shower on day 3 sprung a fountain type leak when on, stopped at desk spoke to Gibson, and it was fixed when we returned from walk to Walgreens. Exceptional follow-up.
The remodel is nice the rooms are nice they are further from the strip if that's what you are looking for not the place for you and also they lure you down with cheap prices and then charge $13 for a 12 oz Coors Light at the pool, at least make it a 20oz. Can! 16oz for that matter, dumb place to make up your losses I will not be back for that reason, but if u don't mind that it is a great place, cheers!