Reviews (100)
I went up earlier this week and there was one of your workers that seem like she just didn’t want to make a drink, very irritated and just kinda sunken up the place so I left, I like this place and the tea is always good so I’m disappointed that this occurrence happened for your employee it was a blonde Hispanic I hope this will get fixed.
Had my usual milk tea. The boba was inedible, literally too hard to chew up. Not sure what it is about this dragonfly in independence mall that makes it hit or miss. All the others are always great.
The employes who served us were some teen girls who were laughing at us the whole time and we were asking about the things they served and they were no help at all. Ive had betted experiences at this place before but these girls did not treat us well
Man…this place has gone downhill since it first opened at the mall…I haven’t been here in a while, and decided to order some Ube boba and was very disappointed. The boba flavors don’t even take like boba flavors. It taste like cheap boba powder or something. Very upsetting.
Delicious! We ordered the honeydew melon and the taro.
Terrible service. Placed an order online. The staff didn’t even look at the order. I waited 30 mins for my order to be completed.
The place ALWAYS has a long line but it's well worth it!
I went to the mall thirsty and dying my bones digging into my body because I haven’t ate in seven hours . as I was walking around I spotted this lovely Boba spot . As I was walking down I almost fell but thankfully I didn’t . yes I started walking came closer to the baba place . it was very lovely and nice I like the decorations even the plushy’s . I went up to the counter and asked what I should get because I never got Boba before , and a lovely woman named Janet (I remember her because she was very nice and helped me out a lot ) she explained to me what Boba was . All I can is Amazing customer service , yummy boba and I will be going there again !!!!
I really love the customer service there they are really sweet and over all just amazing with customers
If I could leave ZERO stars I would. When you pay over $30 dollars for drinks you should expect your order to be correct. Then when it’s not and you let the staff know and ask them to fix it ESPECIALLY when allergies are concerned and they want to argue. I don’t think so. Never again. In the trash they went
Love this company but at this location the girl is so rude and short with customers! I won't be coming to this one again!!!
Boba is so hard like they needed to cook longer, taro tasted like nothing. Kinda sad cause I love boba but this is not it for sure.
@Tobias Kennedy that didn’t happen he was there for 3-4 minutes just like every other customer and left they didn’t even spark small talk, you need to go to a mirror and ask yourself what am I doing wrong. Why am I wasting time taking pictures of strangers, writing reviews on the internet that nobody reads, makes you no money, and ultimately wastes your time.
Workers are rude, they always are out of everything and act like it is an inconvenience to talk to customers would not recommend ever coming to this location because for a mall location that is open to a known time they never have the core products that make up 90% of their menu.
i absolutely love dragonfly! they do so well everytime & everyone is so nice :))
the drink I got which was a almond milk was not exactly what I have tasted in other bobba places done completely wrong and taste awful this is the second and last time I get a drink from here, first time my drink was done wrong as well. train you staff on how to do these drinks correctly.
As a Independence resident I love to consistently read through reviews of local shops and restaurants and see other peoples inputs. Today I happened to interest myself in a specific review for dragonfly that was left by a Independence center employee about a young worker at the Dragonfly Teazone. I don’t normally invalidate other peoples experiences at dragonfly however I felt this was necessary. The employee that he was talking about in his review, “young asian girl,” is genuinely the hardest and most precise worker at dragonfly and is the one I prefer to make my drinks. Basically, I wanted to say if you saw that review do not let it determine your opinion on Dragonfly nor the employees which work there because both are amazing. Also if you want to tell the owner to be professional don’t spam a single review on three different accounts to bring a local small businesses reviews down. Can’t wait to come back and get my regular made!
Love the tea but two girls who where there on July 11th, 2022 where talking smack on the people who ordered behind me and on other employees. I find that unacceptable:)
Love this place. They have GREAT drinks but my friend I experienced a VERY SNOTTY girl making our drinks today. Seemed to not want to take our order in the first place, had an attitude about taking it. Then once we got our drinks, put the wrong bobas in the drinks. We’re not normally the type of people to say anything, but the drinks weren’t good. So we kindly go up and explain they messed them up. She rudely grabbed them from us, make them new and slammed them in front of us, not saying anything. RUDE RUDE RUDE! If you’re paying $14 for 2 drinks, have a better attitude or don’t work with customers. ✌🏼
Usually love getting a bubble tea when I’m independence. Worker today was very impatient when taking our order. Switched up our drink orders. Very politely let them know and asked for it to be fixed. She very rudely grabbed our drinks and remade them