Reviews (100)
Great coffee and friendly staff, with comfortable seating to boot!
Miss Caribou, wish it was still in Illinois. Definitely a highlight of my trip when I get to go.
Coffee!!!
Today was the by far the busiest I've seen it! There was about 20 to 25 people in the shop. The employees were hopping busy! They were awesome! Their voices were loud and clear when calling out orders. They were quick and efficient! Cheers!
The staff are very nice and helpful. I like the longevity of the staff. I only orders a Caffe Capuchino.
Excellent staff 2-22-23 you are losing out on so many sales right now. Literally 5 cars have tried the door and I haven't even gotten out of my car yet. 🙃
I have been going through this place for years and I have never had nor seen a bad experience with a customer. Also this place does not have a drive-thru. I have my doubts about some of the negative reviews posted here. The manager and staff are fabulous.
Lauren very nice and helpful during my visit.
I like coming here for a bit on Saturday mornings to get out of the house. The staff are always so wonderful!
First time for everything
3 degree snowy day got harrassed by a woman working in the parking lot. I’m disabled elderly and parked near the store. I went in anyway and she started in on me again in the store for talking to employees. I’m really astounded that this women would not stop yelling and ordering me around. I won’t go to that shop again. I think she may be the owner or manager. She was white and all other employees were diverse. Very strange behavior
Location has gone downhill. Quality of workers is bad. Used point for free drink but was charged anyway.
Great place to grab a quick bite to eat and also enjoy a cup of coffee.
There were two employees who were handling a high volume of customers around early evening. They were friendly, inviting, and they were getting drinks out with minimum wait time! Good job ladies. This was on 11/25/2022. Thanks the drinks were tasty!
A neighborhood hub. Coffee is good also.
Very friendly service, and yummy sandwich. Diana especially went the extra mile to make sure I got what I needed this morning!
I was really looking forward for a good bagel from caribou and the last two I have gone never have them. It's ridiculous and always ruins my day. I was even going to get a hot apple blast to add with my bagel and of course I didn't get that, what a waste. I always thought caribou was better then Starbucks but I might change my mind
Fast & friendly service with a smile
I was never in caribou coffee?
Update: It has been over a week since I emailed as requested in the owner's response, and I haven't heard anything back. I've been going to this Caribou for years, and had the most surprising and negative experience this past Saturday at around 11:00AM. It was not busy -when we ordered, there was literally no one in line behind us. I ordered an iced crafted press. When I received a hot one, I (kindly and politely) informed the barista that made it that it was supposed to be an iced one. She said "she rang in the order as hot, so that is why I made it that way," with a tone of finality (um, yes, I figured there was some sort of mix-up somewhere, which is why I informed her). Taken aback, I asked, "can I get an iced one?" She rolled her eyes /scoffed and said "yes, but it will be awhile because I have a bunch of other orders." Taken aback again and not appreciating the negative energy, I said "never mind, I'll drink this." I've never had that kind of response to a drink mistake in any other coffee shop, regardless of the chain. To top it off, this expensive drink tasted basically like a vending machine cappuccino.