Reviews (100)
I love the customer service. Always warm and welcoming!
Great place but you are not aloud to use larger bills instead you have to swipe a credit card.
Great service and friendly employees.
Very helpful batista. Ordered a special brew coffee and gift card for a friend's birthday.
We go weekly to the same Biggby location. Before we get through the door, our barrista has my soy milk warming. Dan and Sydney welcome us and ask about our day. The drinks are always spot on!!
It's alright, but unlike other Biggby locations, they didn't let us manage how many shots of espresso were in our drinks.
The absolute slowest coffee shop I have ever been to in my life. Riddle me this. How does it take 25 minutes to make 3drinks? 2 cars pulled off in the line it took so long, and there was not a single person in the lobby. It wasn’t even a rush hour either 😂 you would think being the slowest known bigby in Grand Rapids and probably west Michigan, that you’d get some capable employees in there by now. Smh.
Really great service this morning. Thank you!
Went there to get a hot Caramel Apple Cider. Gray was my server and service like that has not been seen by me in years. Your the best Gray, you made my day.
Coffee great not so much all the coffee grounds Update I went and got a new coffee but they forgot the coffee and espresso that came in a coffee so I called again and came back next day early much much better smh
Awesome iced coffee; my special order was met with a cheerful, speedy response! They do a great job here.
Stopped at this location for the first time and they didn’t have 24oz cups or whipped cream. I had got my kid a strawberry macha w sprinkles and didn’t get the sprinkles. I asked for extra flavoring on my iced coffee and didn’t get that either 😅 nice staff though..
No heavy cream!!?? Keto folks need HWC and sugar free flavor options.
Biggby was always the go to place,but lately the competitors are thinking smarter. Bring up the A game biggby if you want to survive in this coffee drink coffee world. ☕️
The people here were very friendly. I drop in on them at 10 a.m. Saturday morning June 11th. They were very welcoming.
Staff was very friendly and patient, store very clean. Definitely my favorite location.
This Biggby location usually does a good job not burning the coffee.
So today is February 1st I doordash full Time and this is the first time I've ever decided to get something from Biggby while delivering here. the Baristas at this location today recommended getting a strawberry mocktail . it was actually pretty good thank you for the suggestion for my first time getting something since I'm not a coffee drinker.
Little blonde girl makes the best coffee
Extremely disappointed. The girl who took our order was clearly not interested in anything at all, and had zero attention to detail. Then she gave us nasty looks and comments when they got our order wrong. Off to Starbucks we go.