Reviews (100)
Easily my favorite Biggby! (And yes, I've been to most of them!) The team is great, the owner Matt is very involved and making coffee right next to the rest of the team! They're all friendly and helpful and the coffee is 🤌🤌
Drive thu quick. Service and coffee are excellent!
Love benton harbor biggby. Always nice to me there. And when the owner gets on the headset to take your order he makes you crack up. He's a hoot. A serious uoseller
We live in a world where you can say "Mocha Mocha" and not get your teeth kicked in so I guess that's cool.
Ok place
I love the people and the coffee at this Biggby. I like to go to different coffee spots and I used to be a diehard Starbucks fan, but after my first experience at the Benton Harbor Biggby I cannot go anywhere else. Matt has the best team. Super friendly, and always remembber us regulars along with the kind of drink we get. Love you guys. Not even the st joe biggby can compare. They were not friendly at all. Keep up the good work.
They are always really grumpy in this store. Poor customer service from the girl I dealt with today. Think I'll go elsewhere
I went in today with a 40$ order and they messed everything up but the tall coffee. Im so disappointed. Tried calling 7 times no answer. I go there every week. And never have i ever been more disappointed. If you dony know how to make a drink dont make it.
Loved my Earl Grey Latte with sweet foam this morning. Great customer service - I could hear the smile through the drive thru speaker. 🧡
Great customer service and coffee was phenomenal.
Best biggby around! Quick and friendly. :)
Always enjoy coming here every Sunday before church. Great service and awesome staff
Great experience! Love the tea latte! Thank you! 🥳🥳🥳
Biggby has locations in Michigan, where I occasionally visit. I’ve been to locations in Kalamazoo, Benton Harbor and Escanaba. The staff everywhere is friendly and efficient. I don’t really like coffee, per se, but like a little coffee with my chocolate so I order mochas. Biggby mochas taste really good.
Absolutely the worst Biggby I’ve ever been to. I got there at 12:45, looked over the menu and ordered by 12:48 (time stamp on receipt). The place was packed so I understood if it took a while longer. I didn’t expect for the place to empty out and my family and I being the only ones left. At around 1pm we get up to ask for our sandwiches and the employee who took our order goes home! She reminded the staff on duty to make our sandwiches too! The staff is chit chatting and laughing away while by 1:15pm we are STILL waiting for our sandwiches. By this time, I was furious because there was no one in the shop but us. I asked for a manager and I got directed to the shift lead who admitted to forgetting our sandwiches and said they’ll be out soon. I told her our iced drinks melted while we waited because it was supposed to be a meal not ate and drank separately and she refused to remake our drinks. I asked for compensation or manager and she said there was none and best she can do is take our name and number for 2 free drinks next time. Which was then written on blank receipt paper rather than a managers notebook or something to make it believable that you were helping me. (Time stamp of when we actually got our sandwiches was 1:27pm) What frustrates me the most is all the laughing and snickering going about when there was a WAITING customer. Cashier: Mathews Shift lead : Diamond D Supervisor: Jackie
My daughter called to see what age they hired at and when she called it was quite so she said “hello” and the person on the other end said the same so my daughter said “is this biggby coffee” and the worker on the other end said “yeh”. And that really upset me. My daughter should have been answered wit a “ hi this a biggby coffee what can I do for u?” But she wasn’t. And I am highly upset.
Everytime I am in the Michigan area we always hit up biggbys. They have consistently good drinks and i never had a bad experience with them before. This location is especially nice and bathroom is really clean as well.
My wife waited 45 minutes in line most of which was at the window for two drinks, while she watched them chat and stare at her completely unprofessional they rather have a party in the back then work.
My favorite Biggby of all the locals, by FAR! The only one I go to now! The BH Crew is the best!! Fast and delicious snickerdoodle cold brew w/xtra sweet foam and a pup 🐶 cup ❤️❤️👏🏼👏🏼
It's a great place to get a good mocktail.