Reviews (68)
The lady taking orders about 6:45 am showed the most disgusting and disrespectful behavior that I’ve come in contact with while traveling. Her attitude was nasty and angry: early in the morning. I would encourage anyone seeking food or beverage to patronize any other establishment besides this one at BWI. You’ve been warned.
Grumpy and rude, she needs to find another job not in the service industry Coffee is decent should have kept walking and got coffee somewhere else.
Barista couldn’t be more UNfriendly. Had one piece earphone in, answered questions with an attitude and couldn’t care less what we wanted. We left in disgust and I heard her drop an F bomb. We travel through Baltimore often and will NEVER stop there again.
Went to order a chai tea latte a little before 5:30 pm. The cashier took my card, charged it, and told me to go to the other side to where you pick up your orders. I'm standing, and about 7 minutes go by, and there's absolutely no one to be found. She charged my card and then went on break. Who does that? The cashier that worked on Saturday, April 22nd who took her break at 5:30pm that's who. I expect a full refund for something I never got.
Great place if you want a side of rude with your order. They were completely out of caffeinated espresso (at 9 Am), and when I was asked for a cup of water was told they don’t have water cups. So, $22 paid for food, but no water. Go elsewhere for better service.
The cashier barely looked up from her phone, didn't say hi, just that they didn't have anything but drip coffee. I really admire Mayorga and their business model. Shame this outlet is such a disappointment
Coffee/drinks are good…. The 2 star rating is because this morning I came by at 5:15. The girl at the counter said she’ll be open in about 30 minutes. Checked google, it says 5:30 but okay… I check back at 5:45 since she said 30 minutes although that’s past listed opening. Girl says she’s gonna be another 20 minutes! She did not seem like she was in a rush to get open and didn’t appear to want to be at work this morning. Poor attitude for someone working in the service/hospitality industry.
Best coffee at the airport
BLUF: Instead, Go to Starbucks @ Gate B6 PRO: the single Pro is that it is In the airport CON: Attitude Nasty-confused-slow service, expensive, low-quality coffee, un-stocked drink cooler
10/30/2022 3:14pm Stopped for lattes w whipped cream! Girl at register was rude and acted like she didn’t even want to take our order! Order came to $11.87! She did not give me the correct change back for a twenty dollar bill. When I asked where the rest of my change was she said she did not have change ! I told her I would give her the the exact amount and she rolled her eyes and had a attitude. After the other employee gave us the lattes we were informed they had no whipped cream. You need to hire new employees. Bad bad experience!!!!!
Horribly run business. I’ve encountered rude employees before, but nothing like what I experienced here at 5:30 in the A.M.on 28.Oct, where my happy-to-be-traveling-for-personal-reasons positive attitude was shattered by a young man who couldn’t even muster a reciprocal vocal “Good Morning!” Young man clearly did not want to be there and demonstrated a clear disdain towards customers—a horrible representative of your company.
Horrible cafe! They tried to charge me twice for a regular coffee and I had to fight back to get my refund. Make sure to always get a receipt. The only reason this place is even in business for its location right outside the security gates. The food is overpriced and low quality. My bagel was stale. Never ordering from this place when I fly out of BWI again! Wish there were more cafe options on the domestic concourse!
Better than the Starbs and DD in the airport. Glad I had time to stop by, their Chai Lattes are really good.
Pretty decent experience and the coffee wasn't bad either. I originally wanted a frozen blended latte, but the guy taking the order misheard me and just gave me an iced latte instead. It was more convenient then waiting in the long lines for starbucks/dunkin
The girls at the counter were incredibly rude. We went up to the counter to order coffee and she just stared at us like we were bothering her; did not offer to take our order or ask what we would like. I literally had to ask if they were open because she was just staring. I should have turned around and went to Starbucks because the coffee was not great. The girl who appeared to be a shift manager who took our order (she told the other girl to make my coffee, who also looked extremely bothered that she had to actually do her job) had in her airpods, and the other girl was playing on her phone. At least look alert when a customer comes around. I've been in retail management for over a decade, and if those were my employees they would both be on documentation or gone. We both went out of our way with pleasantries and NOTHING was reciprocated, 'thank you's just met with silence and flat stares. Its takes very little effort to be nice. If you can't do it, don't work in customer service.
We were there at Baltimore Airport. One of the two ladies working their was very rude. There was not another person in line. We stated to the lady that our plane was delayed and they just called us to board. She said it wouldn’t take long. She was starting to make the frozen brews and there was a guy there that they kept flirting with. I did nearly miss my flight. When I ordered it asked for one of them to be a large. Thy made two mediums. I did say that I ordered a large. They lady came to the counter and stated “IT SAYS RIGHT HERE YOU ORDERED A MEDIUM”. Wether or not she believed me she did not take the order. The other girl that seemed to be training did. They new we had a flight waiting but she was talking to some guy that came up and was slow as Christmas I don’t know if this is the kind of service you let the employees conduct, but for me they did not care about the customer. First time trying the coffee and I do not think I will use it ever again much less recommend it to anyone else. Just for further information it was 9/14/2022 @ 3:15pm.
5 kids hangin out behind the counter shooting the hay. Breakfast sandwich only has croissant as an option bc its pre-packaged. If you want the egg & cheese sandwich on their menu, they have to pull out the bacon from the package first. So I ordered a bagel with cream cheese. The bagel? RUBBER. Cortada coffee was ok. When I went to pick up my order from the pick up counter, I had the pleasant experience of preparing my coffee around piles of trash from previous customers. Pleasant. Not like there weren't enough kids working there to stay on top of it.
What seems like a simple action to get a cup of coffee turned into a truly confusing and humiliating experience. The woman who made my coffee was perfectly fine, however, the woman who took my order was judgey. I ordered a tea and she looked at me funny, proceeding to tell me that I must make it myself (which I’m happy to do, the way she said it made me feel foolish). She then assumed the way I was paying and made a mean spirited comment as I was waiting for my drink. Made me feel badly. I’ve worked in this industry and this position and it doesn’t matter if you’re having a bad day-at least putting away the mean comments. The staff needs some serious training.
I never got waited on. Walked up the girls looked busy (no one there) making their own drinks, asked if they were open reply was just a minute. My friend ordered her coffee and myself and another woman were standing there. They continued to drink their frozen drinks and never came back to us.. worse customer service ever!!! And I live in New York.
Worst experience ever. I had to wait so much long for the cashier and The guy took 40 minutes to make my coffee. Couldn’t drink my coffee coz I had to rush. That guy was too slow and serving others first who were after me on the line. Had to remind him of my order finally after about 40 minutes. Such an awful experience ever to get a coffee.