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Caribou Coffee

★★★★☆ 4.1/5 (100 reviews)
$$
11895 Hickman Rd Suite 100, Urbandale, IA 50323 (515) 334-7474 Website
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Reviews (100)

Cynthia Egleston
Cynthia Egleston
★★★★★ Jan 20, 1970

Very friendly staff, super helpful in explaining menu choices. Very clean store, love the atmosphere with seating and fireplace, very inviting! Food and drinks were Delicious! Fast too. Will definitely return!!!! 👍👍👍👍

curt reynard
curt reynard
★★★★★ Jan 20, 1970

Always the best service when i come here

Charlie Tory
Charlie Tory
★★★★★ Jan 20, 1970

The people working are always nice and cheerful. Love coming here

Amber Sexton
Amber Sexton
★☆☆☆☆ Jan 20, 1970

I love the coffee, the people have always seemed friendly here at Thai location, but it takes SO SO SO LONG at this location. It should not take 30 minutes for drive through when only THREE people are ahead of you in line. If I would have been able to get out of the line, I would have. Very disappointed that I’m extremely late for work, because it took 40 minutes for me to get a muffin and a coffee. Edited: “sorry for the wait; we had a few mobile orders come in so we had to take care of those.” Am I crazy? This really irritated me when they said this to me.

Amanda Marah
Amanda Marah
★★★★★ Jan 20, 1970

This place has improved quite a bit over the past couple of years. The people working are always in good spirits and try to get you in and out as quickly as possible.

Jillian Tmas
Jillian Tmas
★★★★★ Jan 20, 1970

Quick, fast, friendly - just what morning coffee should be!

Adam Olson
Adam Olson
★★★★★ Jan 20, 1970

👍

DONNA HOPKINS
DONNA HOPKINS
★★★★★ Jan 20, 1970

Fantastic and quick service. My go to coffee shop. Thank you.🌻🍁

Deseree Tully
Deseree Tully
★★★★★ Jan 20, 1970

Very good. Breve was perfect.

Dawn Larkin
Dawn Larkin
★★★★★ Jan 20, 1970

Yum! Thank you ladies for the delicious Maple Waffle egg sandwich and Pumpkin Latte, love the Fall flavors!!!

Patrick Dahlen
Patrick Dahlen
★★★★★ Jan 20, 1970

Great atmosphere, terrific service, loved the mango smoothie 😁

Mark Howland
Mark Howland
★★★☆☆ Jan 20, 1970

Alright but person at the register was not very knowledgeable.

Yvonne Smith
Yvonne Smith
★★★★★ Jan 20, 1970

Solid, good customer service. The coffee shop was clean and folks were friendly.

Luke & Jerri Ann Longlet
Luke & Jerri Ann Longlet
★★★☆☆ Jan 20, 1970

We have been Caribou faithfuls for many years but this last visit was disappointing. The sandwiches we ordered were very hot on the outside (the bagel and bun) but the inside was cold or cool when we bit into it. Another couple behind us ordered two small coffees with cream, the woman working placed one in the window and said small coffee - when they walked up they said the order was for two and after touching the cup - said it was cold. The worker argued with them that she put two up there and someone else took one… other than us, they were the only people in the place and we had not taken one…. They just looked at her and asked politely for two small hot coffees with cream please. She wasn’t happy but made them their order. We had eaten our cold inside, very hot outside sandwiches and still didn’t have our coffees. They came much later. Service was awful. Food would have been good if cooked evenly. Coffee was good. Not thrilled with this visit and we don’t live nearby, won’t go out of our way to stop again.

Angela Harless
Angela Harless
★★★★★ Jan 20, 1970

Delicious choices, iced blended and hot, AND they now offer XL drinks! If you need a caffeine fix, you came to the right place.

Sir Daniel Le'strange
Sir Daniel Le'strange
★★★★☆ Jan 20, 1970

I enjoy the trivia, good coffee, and excellent staff.

Benjamin McVey
Benjamin McVey
★★★★★ Jan 20, 1970

Great tasting drinks, quick service.

Angela Sjullie
Angela Sjullie
★☆☆☆☆ Jan 19, 1970

It seems like every week they get my order incorrect! I always get the asiago bagel with cream cheese. And every time they mess it up and when they do, they give me the everything bagel with garden vegetable cream cheese. Today when I called them to tell them that I was given the wrong bagel, The girl indicated that it must have been me that messed up the order because she had put in the order as such. No apologies, no anything! I will not be going to this location ever again! Yesterday when I went through the drive-thru, they gave me a hot chocolate that the lid exploded in my car because the cup was dented. When I went inside to get a replacement the girl acted like it was my fault! Poor customer service!

Krishna Kumar
Krishna Kumar
★★★★★ Jan 19, 1970

Excellent coffee and service. Will definitely visit again

Emily H.
Emily H.
★★★★★ Jan 19, 1970

Amazing coffee!!! Even with the minor adjustments to my order they get it spot on (in the drive-thru even!!!) The guy helping me at the window was super friendly and we had great laughs. When I am back in town, I will DEFINITELY visit this store again!!