Reviews (57)
*edit to move from 1 start to 4. My kids have asked to go here a few times and I have relentled. I'm glad they asked. We have found a serious shift if attitude toward customers (new staff) and better management of stocking items. I'm really happy for them and hope this trend continues and the owners realize what a difference some of their new employees have made!* I don't often struggle to summarize the high and low points of a business, but everything I have to say just seems mean and that's not what I want to accomplish. I'm actually sad for this business. I can't imagine spending so much to start a business and then running it the way it seems this business is being run from my perspective as a (former) customer. I hope they find some joy that starts a fresh drive to do well. Im not sure anyone sets out to do poorly- I hope they hit a stride and are able to have the sort of business they probably dreamed about when they started.
Wonderful staff
This location serves straight slop as food. I bought two oranges from there with black mold around the top . I got a bagel from there and it was stale and old and tough to chew and they put a whole block of cream cheese on it. Don’t eat here
Good selection of beverages & food, but often out of popular food items. Service is decent.
Omg dunkin is dead to me never will I give a dime to this place. Even the donuts were old. Hard and inedible. Had my kids not been with me I would have my $30 back. Cream in coffee does not mean turn my coffee white. Literally white. And dear lord the hash browns had an odd spice to it. So zero stars would stillbe too much. Donuts crumbled like dust
Very small, very little choice. Server mumbled alot.
This is my favorite place for my iced coffee. I'm exceptionally pleased that they have made butter pecan a permanent flavor!!!
I ordered a Frozen Coffee and there was zero coffee in the drink
Chris the GM is fantastic. He was able to accommodate my large order, despite the fact that I was a little late getting it in. I tried 4 other places, including another Dunkin location, and no one was able or willing to take my order. I was about to give up when I tried this location, and thankfully, they made it happen. Above and beyond customer service!
This Dunkin Donuts location is terrible, but after seeing some of the reviews on others in the area, I’m not surprised now. I and a friend had gone by several weeks ago to pick up an order of drinks and a dozen assorted donuts. We were the only people in the drive-through line and were still made to wait (we had also placed the order through the app a half hour previously), and when we were finally acknowledged, it was with attitude by the guy at the window. I explained our order, and after another period of waiting, we got our drinks and told to have a great day. I told him that we’d also ordered a dozen of the assorted donuts and he sighed and made us wait even longer, came back with a box and told to have a great day again. I opened the box and saw that not a single one of the flavors we had picked were inside, and they were all stale and some were even quite hardened. So I parked the car and went inside and told them this. The same guy said “Well, we’re closing soon, and that’s all we have. If you don’t want them you can throw them away or give them to someone. Or call for a refund.” So after realizing I was wasting my time, I left and did just that. The only way you can even attempt to get a refund is by sending corporate an Email, and they’ll forward you to the regional manager. Good luck though, because the regional manager of this area offered a refund if I really wanted it, but when I took him up on that, I never heard from him or anyone again about it. So long story short, avoid this Dunkin Donuts location, and better yet, just go to a different donut location since there aren’t any Krispy Kreme around here. Honestly, the donuts are better at even Meijer’s and they’re cheaper too. You also won’t have to deal with the gross incompetence and unprofessionalism of the workers they have employed up here at their locations either.
Nice
When I went to Dunkin it was horrible.Orders wrong and rewards not honored. All I wanted was a cold brew but I couldn't have it. Never going to that location again please strive for better.
I've been going 1-3 times a week for the past couple months. I uninstalled the app & done going for a while because the drinks are never consistent and they run out of food regularly. My drink today is so sugary that I have to dump it out and made my stomach absolutely sick. It's why I request less syrup but it wasn't made correctly. Even at 1pm they'll be out of things such as muffins, donuts, and snack bites. The individuals who work there work fairly quickly and are usually very nice. Quick service in my experience.
Really an outstanding coffee and doughnut experience !!!!!
Food had been messed up many times, and my order has been taken wrong many times.
Been going here since they opened, probably last straw today. Mobile order success rate is easily under 60%. Idk if it’s an app or location issue, but 3/10 would not recommend.
Love this dunkin!!! Manager, Amber and the rest of the staff are amazing!
Finally went in to the new Dunkin Donuts on east state today got a coffee with brown sugar and cinnamon, probably going to be my new favorite. Got a bagel sandwich everything was delicious.
Good Leadership! Good Staff! They didn’t have any staff on 1st order so my app order was not ready, 2nd time around they MADE IT RIGHT! Order ready for pickup ASAP!!! Thanks guys, glad to have you close to Blackhawk!
It's great having a DD close to home. They are new, meaning making some mistakes, but the crew is friendly and fix it quick. They know I'm going to work a nightshift (i visit 3 to 4 times a week) and get me on my way with my drinks - made delicious.