Reviews (100)
The coffee/tea is really good, but the service leaves a bit to be desired. The barista who served us really looked like he didn't enjoy working there.
No WiFi Tue march7 2023
This place is always great on its service and drinks 😊. Respectful and fast service 🙂 great environment
The coffee was on point.
Good coffee taste. Very few table for 4.
The service is the worst. Please don't hire people that hate their job, the lady at the cashier friday 12/23/22 around 1:30 pm has a very bad attitude to costumers, she was arguing with a costumer before me and after that she gave me a terrible attitude. Costumers don't deserve a bad attitude for someone that is there for helping people to take orders, I don't know if she was having a bad day but I don't think we deserve that kind of service. To be honest from now I prefer go to the next door coffee shop.
The lady that works there was so rude. I was about to buy some coffees then my friend wanted to use the restroom and I asked for the key, she said that she cannot open the restroom before I buy something. I told her I was looking at the menu to see what to order and she said she won't open the restroom till I order and pay for it. That is simply not human, how they can denying a restroom service that someone is needed. I end up not getting my coffees there and she says that is a policy just because of her and those policies I'll never will go back to any coffee bean spot.
Worst people in the world. I haven’t had many visits here and I did enjoy their coffee . Until one morning I walked in and they refused to serve me, I stood there wondering why and no matter how many times I asked they refused to tell my why I was denied service, please don’t support these kind of people, I didn’t make any scene nor did I lose my temper even though I feel I should have just stayed there until they gave me a reason but was very uncomfortable to stand around in front of people with no compassion.
Will never go there again. I was treated like an outsider.
LOVE the coffee!! Literally the best!!
Been here a handful of times and disappointing compared to other locations. The iced coffee are a miss. Always tasting odd or watered down. If these were my first impressions of coffee bean I would definitely never be back.
Teas very powdery
Coffee is not bad, but the attitude was not very welcome. I was in line for the coffee and my friend asked the key for restroom. The cashier girl said that he can’t go to the restroom without purchase, he said that his friend already in the line for coffee. She said he need to wait other customer who is in line right now. And she didn’t allow him go to the restroom before other customer finished her purchase and go to the restroom. He should have waited 10-15 minutes, in that moment when the restroom was available. No…this attitude in cafe is not right!
Really great place to get your morning coffee! Also staff was really friendly and helpful! I definitely recommend coming to this Coffee Bean location. When ever you’re near by!
Unsustainable. I went in with my own container for hot water (I brought my own tea). Understanding that I would have to pay for the water, I was ready. When I was about to pay, the barista had a CBTL cup full of hot water ready for me. I said "I don't want the cup, can you pour it in here?" She said they weren't allowed to pour water into cups anymore. I refused the cup and took my money elsewhere. I have always preferred Coffee Bean over Starbucks, but last I checked (last month), Starbucks gave me hot water in my own cup. Sure I drove here, yes I don't own a farm or grow my own food(yet). Yes, I shop at stores for my clothes. Yet, if I would like to conserve at least one cup at a time and feel like I'm making a difference, so be it. A little can go a long way.
Peach Jasmine Tea and a jalapeño bagel with cream cheese just hit the spot.
Thankful for the manager who was working the day I visited (10/9/2021). I had been saving the full CBTL punch cards, and finally had a chance to use them as I was visiting OC. All the other CBTL locations I visited or called would not accept the punch cards anymore, but this Santa Ana location did. In fact, I had over 5 full punch cards to use up and was relieved when the manager stated it was ok for me to hand them out for other customers to redeem. CBTL no longer exists in the bay area, only in SoCal, so to be able to use the free drink cards, was a relief, especially since so much $$$ went into filling up those punch cards/loyalty rewards. The only down part of my order was that 4 people who came in after me & ordered after me, received their orders before I did and left. I thought it was inconsiderate to leave my almost ready to serve drink on the counter, and serve the customers behind me first. I watched as the manager picked up the container that had my drink ingredients in it and place it on the blender, it took all of 30 secs for it to be blended before the finished product was handed to me. No apology was given for the mishap. The girl, just discounted my waiting and the order that the drink orders came in. It was an unfortunate surprise after I let so many other customers go ahead of me AND they all received free drinks, b/c of me. Thus the 4 stars and not 5.
Love this place. Great customer service.
Coffee was great 👍
I went in today for an iced vanilla latte and the cashier 1st, didn’t greet me but greeted all the other customers that came in after me. 2nd she didn’t pay attention to me while I inserted my card to pay because she was so busy doing other things behind the counter, (my debit card was waiting to go through because of her). Lastly, she didn’t hand me my receipt! While I was there standing, waiting for the receipt to come out, she was to busy rearranging things behind the counter, I ended up walking away from the counter since I felt like the other customers were just staring at me… anyway, I won’t be back :/