Reviews (27)
30 minutes to get a coffee. No thanks. Wonder why we're so over-populated and continuing to grow beyond what our resources can handle? I know I'm not contributing to over-population but we need more regulations to prevent some people from over exercising their breeding rights unless y'all want to wait an hour for a coffee in 5 years....
I gave a 4 star for food since they don't really have many options, but they have amazing customer service. The drinks are great. They help offer some options on their menu. Energy drunk combinations, smoothies, blended coffee kids options, horchata, Chai, you name it!
I had been debating writing a review but after my last experience it is way over due. First and foremost stay in your car and order there. You will be out faster than ordering at the window!! I made the mistake not once but twice of doing this (because there was no one in line) and it took them 30 minutes to give me my drink... never again. Second of all as someone previously stated even after repeating orders at least 3 times they still mess up your drink and when you tell them "hey the drink is wrong" they roll their eyes at you like your are the one who messed it up! Unfortunately they don't wear name tags but the Latina girl with long straight hair who tends to work the window... yeah I'm talking about you. Your attitude is not of Dutch standards and I have no clue why you got hired but if someone tells you their drink is not made correct fix it without rolling your eyes. It is not my fault your co-workers messed it up. I did bring up the first incident with they eyerolling to the manager the first time but this happend yet again and their was no one in sight. I have never had bad customer service at Dutch Bros @ the Fresno locations but at Madera they lack the "Dutch vibe" they are famous for. I do hope that something is done about the long wait at the window. It should not take more than 30 minutes for one to get their drink when there is no one in line on that end. Also, these employees are up for some customers service classes because they are lacking in the department! Shot out to Moose because he holds up the place with his positive vibes and great tips and to those who actually have the Dutch vibe!!
Awful service . They mess up orders so many times is not funny and when you have to get your drink replaced it takes so long your other drinks end up melting. How many times do I have to repeat my order so they won’t get it wrong, even after repeating it 3 times or more it still comes out wrong. I go to Dutch bros everywhere and usually the mistakes are not as often as here. Even the drinks don’t taste the same.. what’s up with that? I imagine is the same recipe for the whole company so I’ll chalk it up to the inexperience of the broristas. Either way they need to get their stuff together
Another wonderful addition
Great customer service. Got us through the drive-through quickly and efficiently.
Staff always so friendly and the coffee is delicious!
So far the service has been very good. Haven't had a problem yet. The staff is friendly.
Drive thru very efficient.
I go here every day but I will order a large and they will give me a medium I don't understand why but people overall really nice
Great staff and service!
Friendly service, drink was exactly how I like
My Favorite Coffee Place!!!
U rather have dutch bros then Starbucks
I love their coffee & all the new combinations they design. I'm always willing to try something new. Love the cheerful staff💕
Rude employees, don't make the drinks correctly, weird set up, and each time I go there's always an issue with something and I'm so tired of it. I rather drive 20 minutes to Fresno for good service and drinks made correctly than 5 minutes for bad service
First time going to this Dutch Bros and was disappointed. Me and my family waited in a long line for 30mins until our drinks were finally brought out to us. The blended drinks were kind of watered down like they were sitting out. Going to stick to the other locations that are actually quick to order and serve, shout out to the Oakdale, Modesto, Turlock, & Merced locations.
They have great customer service and my drink was AWSOME and their atmosphere was great.
I love the Rebel!
Awesome as always. Just love the coffee and the whole vibe. My favorite is the Dutch Freeze Caramelizer, blended.