Reviews (56)
Went in for breakfast to take my mom out for Mother’s Day, first time at this place. My mom and I both were satisfied with the food and the customer service! Would come again!
We had Mother's Day brunch here and it was spectacular. The service was AMAZING and the food was also AMAZING. The french toast and the mac n cheese were definitely the highlights of my meal. I will have to come back to try their burgers because I hear those are to die for as well.
I came in about a month ago after a long work week my experience was extremely pleasant and attentive. My food was fresh and cooked to my liking. I ordered chicken and waffles with a side of Mac and cheese and 🥂. I don’t like to eat out like use to due to lack of hospitality and food quality but I will most definitely eat here again. Thank you!! Positive vibes only ✨
Me and my sister had wanted to try this place for the longest since it was right down the street. We were actually going just to get some waffles, but after we got there the young lady at the front asked if we would like to try their buffet and since we were a little hungry we a abliged. The service was awesome, but we must have caught them on a bad day because the food was so hard and difficult to eat. After bringing this to the server's attention she explained that the buffet was almost over and some of the food had been sitting a while, she did bring us some fresh food but I was still not impressed. Like I said, we must have caught them on a bad day, and it was not wise to offer new customers food that had been sitting out for a while. My sister suggested that we should have left as soon as we sat down and found a hair of another color in her food but still I gave them the benefit of the doubt that it would be worth letting them to correct the problem but it was the worst! The hospitality was awesome, as I said before, but it is not a place we will ever visit again!
Will definitely come again 💜💜💜
I love it the food was good I got the bb king it was so good the cheese they use was like the magic taste 👌🏼😋 also I like the decoration and everything
Very nice place and the food was good
It has been sometime sice I've come across this business. Though I am modifying a previous revoew. I would like readers to know that I am basing my review off if the person responding to reviewer messages ans claims. First in looking at the photos of truck pictures and reading the reviews of the person reaponding to potential patron claims, a business owner should not take the reviews lightly and shouldn't respond to these claims with "abusive practices" as seen in the responses being displayed Secondly, it is illegal to block access to a handicap parking space. Clearly the parking lot was mapped out to offer this space. If the parking lot is "private" than the owner should block the entry of the lot with a sign saying "no customer" parking. It sounds in one of these reviews a potential paying patron had their legal rights violated as it pertains to the American Disability Act, when they were denied access to that space. Those claims shouldn't be taken lightly. Third, clearly there is an opportunity for the owner and the person responsible for the responses to reviewers of this platform to work on building a stronger "Customer Service" approach. Though, i believe "The Elm" has potential to be a nice restoration to go to, and though I was in attendance as a patron during its opening, all I can say is that I do really wish the owner all the best and hope that these things do get resolved because who would want to spend money at a restaurant where customers run the risk of being abused. Something to think about I suppose. Wishing all Lancaster BLVD Business the best during this next flex of hard times to come in April.
Okay Y’all the Mac & cheese is what I’ll be getting every time! The chicken was perfectly cooked and the staff was so friendly! It was a great meal! Shout out to the cook :)
This was mine and my husband's very first time trying this restaurant, they had just opened for the day and the food was old. The bread was dry and old as well as the bacon, it didn't taste right. Extremely overpriced for what I got especially. I will not be going back here again. It is not worth the money whatsoever... I do not recommend going here to anyone honestly.
Great burger. Awesome service. Nice atmosphere. Next time I'm in Lancaster I'm there.
The mannequin at the hostess stand is a bit jarring but the decor gives a friendly cafe/bar feel. The music is modern and entertaining. Service is great and the food is INCREDIBLE. I highly recommend the chicken and waffles with mac and cheese. So good!
Ok at first you think why the mannequin but than you get a sit anywhere menu is here take one and let me know I'm cooking in back. But than you get the most tasty food the greens were amazing and the chicken was huge the red beans and rice omg perfect the Mac and cheese tho omg omg omg outstanding very fresh and friendly place will be going back thanks yall
Loving the Elm Cuisine Cafe!! Food is 😋 delicious!! My favorite on the menu is the Chicken and Waffles. The sides the Mac and cheese and Greens real Southern Soul food flavor. I really love this quaint Cafe, really nice customer service! Music and TV for the entertainment The Waitress at the front door is very quite.🤫
Tried this place for the first time and the food is fantastic. Will definitely be back
I finally had the time to go check it out but I did not even want to try the food after I was done coming in I got more attention from the doll in front I like that but I am not going to recommend or be returning to try the food god bless have a nice day I do not want free food I do not want to go back check your managers poor service ten feet away is not a professional way to welcome the only customer in the building then bring it to their attention and to be told I am sorry you got your feeling hurt lol I hope at of my 6000 follower do not go to your busines then maybe can get better service professionals
The owner would not let me park in handicap closest to the door for my son to get out she was very rude she parked in three spaces when we Ask her to move she wave us off and said I own the Business
This is the owners vehicle that is parked like this blocking parking to her establishment. When we asked her why she parked like that she said she owns the place and can do whatever she wants. She told me to find another parking spot. When I did and went in she told me she would not serve my kind here. Which I have tattoos all over
Definitely below standard food and service. My search continues for Lancaster's great eateries :0)
The food was delicious, the service was fast and friendly, and overall we had a great experience!