Skaneateles Bakery

The pastries are good, but the overall atmosphere and all of the staff are really snobby. This has been my experience every time I go into the bakery. If you ask a question about something, they give you dirty looks and act like you don't belong there because you asked a question.

Today I placed a very simple order just for a cinnamon bun. I did this as a curbside order where they bring it out to my car. When I arrived there was a parking spot right out front, so I figured it would be easier for me to just park, walk in, and grab my cinnamon bun.

When I entered, I told a staff member that I had done it curbside order but ended up coming into the store and asked if there was something I needed to do to get my order (such as alert them of my arrival as per curbside or was it in a different place because it was curbside etc). She stared at me like I was speaking a different language, and told me I would have to wait and it would be put in the window with the other orders.

10 minutes later I went back inside to get my cinnamon bun, which was not in the window, but at least 20 people had entered the store and exited with their orders during this time.

I waited in line and got to the counter and look at that, my cinnamon bun had been sitting right there next to the register the entire time. I wasted 10 minutes of my morning because the staff was too rude to answer a question. Ironically it was the same staff member who gave me my cinnamon bun who told me I'd have to sit and wait. She did not apologize for giving me inaccurate information and wasting 10 minutes of my day.

My last experience prior to this also involved rude staff members. I placed a to-go order for some pastries including one of their frosted Christmas cookies. There is no cookie called a frosted Christmas cookie or anyting even related to that in their order menu online. They had about 10 other cookies listed so I just randomly picked one because they were all the same price, or so I thought. And then I put in the notes the cookie I wanted. When I went in to pick up the order, they very rudely scolded me for choosing the wrong cookie and told me that I would need to pay them an additional $0.50 if I wanted that cookie because I had ordered the incorrect one. And obviously I should have known that the Frosted Christmas cookie was called a smiley face cookie in their system.

I also witnessed a family enter the store during this experience. They were from out of town and were confused about the line. They asked the staff where they should go in the store to get in line since it's very confusing. Once again the staff were very rude and snobby and the family was so embarrassed at the way they were treated that they turned around and walked out of the store.

I think I have given this Bakery enough tries that I will not be back due to their extremely snobby atmosphere and rude staff members.

Perfect way to start your morning. <3 I wish I could have tried one of everything! It does get busy so get there early as there's not much seating.

Reasonable prices, friendly staff, and relatively quick service! My neighbor used to own the Bakery for over 30+ years back in the day, and I am happy to support the new ownership as well. The donuts, macaroons, and shortbreads are always tasty, as well as the Turkey sandwich and lattes.

Coffee and pastry shop with yummy baked goods and delicious sandwiches. The dining area is a bit small but otherwise a nice stop for drinks and a quick bite.

Lovely little street side cafe with a wonderful staff. Outstanding breakfast sandwich and a smooth Americano were only matched by my name, handwritten in script, on the side of a fresh paper bag. Requisite stop if you're in the area.

Omg....delicious!! Pastries are fresh, food is filling and service is pretty quick. It's a small bakery with a big selection of breakfast sandwiches. Not much tables to sit and eat, so get there early!

Excellent donuts and cinnamon rolls. The mixed berry smoothie was a little watery but still yummy. Definitely will be back.

We hired Skaneateles Bakery to cater desserts for our wedding! THEY WERE AMAZING. We ordered Vienna swirls, half moon cookies, donuts, and cinnamon rolls and our guests LOVED everything (and we did too!!). The staff is incredibly helpful - special shoutout to Tyema who helped us from the very beginning of the planning process. She was so kind and patient as we asked her a million questions about how it all worked. She delivered the desserts to the venue and made it so easy for us. If you are in town and want a yummy treat you MUST go and if you are getting married in the area i highly recommend having them cater your wedding desserts!!

Absolutely delicious toasts, perfect stop in a beautiful surrounding

They make amazing sandwiches my favorite is all of them. Even the cookies and even the black and white to my favorite thank you for making and keeping. Home.