Bowl Boss Acai

I used to love it here however tonight I took my mom for first time. I ordered a bowl with extra notella on it and EXTRA EXTRA x3 on side. I was given no notella on bowl and a tiny plastic cup filled a third of the way. When I pointed out my order was wrong they refused to make it right and wanted to charge me for more product even though they made it wrong. I was shocked. I was very nice about asking for what I’d already ordered and paid for and loved going here but was made to feel so embarrassed for wanting what I’d ordered and demanded to pay more money for a little sauce I will never go back. I will go to Utica Bowls instead where the nice girl gets my order right and isn’t just hungry for $1.

Owner is rude, tables dirty and saw an employee puke in the kitchen and the owner made them keep working. They also hired someone and didn’t pay them for the week they worked there. Open lawsuit with the business owner, watch out for this place.

Soul Bowl is my favorite go to place when I am in the mood for something light and fresh. I am a very frequent customer at SB, usually I am there every other day! I became obsessed since they opened in New Hartford. The environment inside is very clean with a cute vibe. The staff is always so friendly and nice when I pick up my bowl too. Definitely recommend!

I ordered the Sunworshipper green base bowl with bee pollen & the Salty Caramel Latte. Super delicious 😋 the staff was friendly and helpful, generously letting new customers try samples. I will definitely back anytime I am in the area!

Delightful. I will visit again. The staff were friendly too and offered samples.

Amazing !!!!!!! Customer service is great and the whole menu is even better !!! I always feel good after eating at bowl boss! 10 out of 10

I’ve been to a few açaí cafes from central New York to the capital region and Saratoga county. Soul Bowl is without a doubt the BEST. Their açaí base is pure and not blended with other ingredients or watered down like the other cafes. The fruit is always fresh and never mushy. The staff is very knowledgeable of their products and enjoy what they do! The cafe inside is bright and beautifully decorated and they even have cool t-shirts and hoodies that you can buy.
They are the 1st Açaí cafe in New York State and no one can top them ! It’s always my first stop when I visit New Hartford. Congratulations to the owners and their fantastic team! 👍🏻

I wish I could give this restaurant a higher review but portions were small for the price for a $60 order better options nearby for better food for almost half the price.

Its a nice healthy place. Tried a bowl with a coconut base. The base reminded me of frozen milk water. For this being a chain I was surprised. If your local definitely go to Utica Bowl. Locally owned with more options.

Although the food is good and service prompt.The servers do not seem to say much when they bring out food for curb side service and the customers park in a handicap space without tag or plate on the car. What if someone really needed that space because they were handicapped?