Madhouse Coffee

Terrible customer service. Guy made no eye contact then just walked away. He was very ride. The sign says happy hour on Saturdays. He said that changed for covid and they only go till Thursday but they had not gotten around to changing the sign. It's been 9 months...

Coffee here is amazing. However, I called to see if they had gluten free bread because I have CELIAC disease not a preference. And the girl on the phone was so rude. When my fiance went to pick up the order for us he experienced the same attitude. It was slow in there too. Note: I've been coming here for over 5 years. I don't know if they hired new people or what but today around 2:30 the girls in there were complete B's.

This place is better than Starbucks. The drinks taste so alive and natural.

We have been going to Madhouse coffee on Eastern for about a year now. After getting stale pastries and watered down coffee from the manager who works on Saturdays, I was concerned when two of their best employees left.

When I called the store to find out when the owner was going to be at the Eastern location, I was unaware that the manager’s relative put my call on speaker phone so the manager could hear my comments without my permission.

The next day, the manager confronted me in front of 10 customers and asked if I was the one who left a message to speak to the owner. I was not prepared for the conversation and nor did I want to voice my concerns to someone who was looking for a fight and in a crowded coffee shop.

If you don’t care how hard you work for your money, then you can continue buying your coffee fix from them. But if you want to be respected for your business, then find another place to purchase your fix. This place does not care about customers since the manager was being confrontational with me in front of customers and lied about the product being fresh. She can't even make a good cup of coffee. Customers shouldn’t be expected to defend themselves if they have a problem with product they are paying for.

Side note: the owner did call and try to make a mends but it was a little too late for that. With their prices, its not worth it.

This location is by far better than the Desert Inn location. Owner is nice and friendly. The coffee always comes out how you would expect it to. Occasionally you get a off/bad one, but can't be perfect everytime.

Definitely give the iced white mocha with an extra shot a try.

Cute spot ❤ -- I am a huge fan of the red velvet mocha!

very enjoyable, small spot with great customer service.

Customer service was very poor. Took My order as if I was a bother, no small talk, no smile. My esspresso drink had no flavor. Tasted as if it was only steamed milk. When I asked for it to be replaced I was met with no questions or apologies. I tipped both times anyway. Won't be back.

Such a cozy little spot to enjoy some coffee any time of day. Loved their game shelf that customers are welcome to use. Also has a tv in case you want to catch a game while your relaxing there.

Yes there is a difference between cramped and cozy, this place felt a bit cramped. For a non-chain there coffee is meh, Which is better than $tarbuck$ but, that's not a huge compliment.
Service was passable, Not terrible, not great just okay, If you are in the area I say you should try it. Not exactly a good first date spot either.