Smoothies and frappe's are bomb when they get it right, but the last couple of times going there they have totally botch the order. This morning we arrived around 10 AM and ordered a large strawberry smoothie. Ordered in the drive thru, pulled up to the window and paid $6, which is normal pricing so I didn't think anything about it. They tried to hand us a hot coffee, which we corrected and said that wasn't ours and handed it back. A couple minutes later, a woman comes over to the window and says we need to pay for the smoothie. When we told her we already paid, she said we paid for the latte which we then told her we didn't order. With such attitude, she handed us the smoothie. It's not the customers fault you messed up, and I sure don't believe in trying to penalize the customer for your mistake. The time before this, my husband and I ordered a smoothie and a caramel mocha frappe. When we got to the window, they handed us the smoothie and asked what the second drink was. I mistakenly said "the coffee" and she just handed us a plain hot coffee. Not sure what's going on, but it seems like orders aren't being entered or written down, but obviously just "remembering" doesn't work.
Joshua Nicholes
Great coffee
Jodie Price-Rodriguez
My favorite!
Zeke Reed
Good coffee
scott burt
Great lattes
maggie canas
Good coffee
mike abshire
Good coffee
Ken Harroun
Helpful staff
Reta McElyea
Nice place
Tasha DeRuiter
Just really average coffee.
Madison Rose
Smoothies and frappe's are bomb when they get it right, but the last couple of times going there they have totally botch the order. This morning we arrived around 10 AM and ordered a large strawberry smoothie. Ordered in the drive thru, pulled up to the window and paid $6, which is normal pricing so I didn't think anything about it. They tried to hand us a hot coffee, which we corrected and said that wasn't ours and handed it back. A couple minutes later, a woman comes over to the window and says we need to pay for the smoothie. When we told her we already paid, she said we paid for the latte which we then told her we didn't order. With such attitude, she handed us the smoothie. It's not the customers fault you messed up, and I sure don't believe in trying to penalize the customer for your mistake.
The time before this, my husband and I ordered a smoothie and a caramel mocha frappe. When we got to the window, they handed us the smoothie and asked what the second drink was. I mistakenly said "the coffee" and she just handed us a plain hot coffee. Not sure what's going on, but it seems like orders aren't being entered or written down, but obviously just "remembering" doesn't work.