River Rising

Excellent service along with great cakes and pies. The folks at River Rising helped us surprise our son on his birthday by delivering a great cake and pie. Being a long way from Hamilton, it was great to be able to trust they would remember and actually deliver. All done in a very friendly and professional way. They made it easy and delicious. As our son put it - "ate myself into a great cake and pie fog". Can't ask for more than that. Thanks River Rising!

Thank you for your response. I agree you have made changes. My husband went in today and noted significant changes to the way you were handling your business, particularly wearing masks. I applaud those choices. However, this was not the case at the time of my original review, which was only a month ago, well into the outbreak. My review was written right before the governor's mandate.

I give this 4 stars, because of the late date of changes made and the section in your response about my choice to communicate through a review.

I noticed that your other responses to customer's negative reviews do not include a section about how they should have talked to the manager before writing a review, just mine, in response to a COVID related complaint about masks and social distancing. I shouldn't have had to talk to a manager or write a review. Your customers shouldn't have to ask for these basic precautions. I would have taken down my review in its entirety if it were not for this section of your response.

Small business or not, social distancing and masks for employees are easy and inexpensive precautions.

In love love LOOOOOOVE with their cheesecake!! Literally the best I've ever had, and huge quantities. I shared a piece with 2 other people and there was enough for all of us. The coffee... O-so-uuhhhmaaaazing!! I've had lattes here more than 5 times now and ALL of them have been perfect, consistent, and delicious!

The service is very good at this establishment. The people are friendly, and it is a comfortable place to sit and enjoy some delicious baked goods or a perfect coffee.

This place has great coffee and delicious food. The sandwiches are made with generous portions of fresh ingredients, and the baked goods are super tasty.

Very good ham and cheese croissant. Shared a huge slice of cheesecake which was outstanding. Not too dry and excellent flavor.

Good coffee and service, it's got a very young and casual feel, i do believe staff wear should be improved, some wore clothing that looked too relaxed that they came across more as dirty rags or sleepwear, which when you pick up your order and sit down to take in your environment, it doesn't appeal and makes the place feel off somehow. Desserts make up for it though, sooo good, and healthy options are available too!

Good Mexican Mocha. Good baked goods.

Great coffee house and bakery in downtown Hamilton. A local favorite among residents. They also serve wonderful lunch sandwiches and even breakfast biscuits and gravy on Saturdays. The staff is always positive, energetic and helpful.

The work area is very filthy. Not just messy from current orders, the cutting board has deep stains that are bacteria growth. The health department should come visit. Niki the owner also wore a filthy apron. Not just a little dirty, and then wipes her hands on it while making food. They forgot part of our order so I called Nicki and she decided to be unprofessional. Her attitude was unnecessary. Good customer service would have been "Im so sorry we did that, I would love to make it up to you and buy you lunch" NOT "mistakes happen, why are you calling my phone, this conversation is taking 4 minutes and that is 4 minutes too long" and then proceeded to lie to employees about me and the story that happened. And went crying to my boss which had nothing to do with it.
Its a cup of soup lady. Get a grip. Take your aggression out on cleaning your kitchen, not on customers.The work area is very filthy. Not just messy from current orders, the cutting board has deep stains that are bacteria growth. The health department should come visit. Niki the owner also wore a filthy apron. Not just a little dirty, and then wipes her hands on it while making food. They forgot part of our order so I called Nicki and she decided to be unprofessional. Her attitude was unnecessary. Good customer service would have been "Im so sorry we did that, I would love to make it up to you and buy you lunch" NOT "mistakes happen, why are you calling my phone, this conversation is taking 4 minutes and that is 4 minutes too long" and then proceeded to lie to employees about me and the story that happened. And went crying to my boss which had nothing to do with it.
Its a cup of soup lady. Get a grip. Take your aggression out on cleaning your kitchen, not on customers.