Lakota Coffee Company - South

Great coffee and pastry options (bagel breakfast sandwiches, scones, etc). They have spacious seating area & a cozy outside patio area at the back too.

WARNING! THEY JUST PUT THE WRONG PRICE/TIPS WITHOUT ASKING YOU!!! I ordered double Americano which should cost around $3.5 in drive-thru, but I realized the worker (she looks like have some minor down syndrome) put the tip without saying anything to me from my credit card bill !!!!! It is a TOTAL FRAUD to take away money from you without any agreement. The manager should RETRAIN THEM at least, otherwise how can customers trust this business?

+ Ok, so I was also debating whether I should mention it or not. However, the only reason I mentioned is I have to let you know as much details/description as I know for you to re-train them. Unfortunately, that is the only thing I could remember/ recognize the worker. If they were like a white guy with pierce on his nose or if I have known her name, I would write that down fyi. That is just only ‘objective’ information I can provide to you. It is not even more than that. If it was inappropriate, I feel sorry about it.

However, the thing you have never done is you did not even apologize what happened on your response, which is completely awful and offensive. I totally agree that mistake could happen. However, read others reviews about the issues on tips in the drive-thru. If something happens repetively, it is not just mistake anymore, but the system error you should take care of. Unfortunately, you did not even show your willingness to fix and did not know how to apologize to customers, which is very unprofessional. Also, your attitudes of shutting customers’ freedom down is super condescending and such a discrimination, especially when the original fault happened from the business side.

Lastly, how could you jump to the conclusion that I have never tried to solve the issue in other ways? I have revisted because I just wanted to let them know this unpleasant thing happened. I did not care about the amount of money too much, but they did not even try to solve the issue. See how the customer services suck. I usually do not leave comments, but this time l did just for giving informations to other potential customers and you, the irresponsible owner. That is all.

Orders are always correct. Great coffee. Nice associates. Drive thru is very slow, but worth the wait.

Terrible and very slow customer service. Employee didn't take time to explain things on the menu and several drinks were sitting on the counter and customers didn't know which drink belonged to them because employees were too busy talking to each other rather than assisting customers. There are many other places where people can spend their money and purchasing local isn't a requirement especially when customer service is terrible. Customer service appears to be an ongoing issue. Please improve customer service in order to keep customers.

This place has really gone downhill. It used to be my favorite place in town but they changed their menu and have just ordinary sandwiches instead of the delicious paninis. The final straw came when my fiance and I walked over for a drink on the patio and was told that they couldn't sell us alcohol because no one working was 21. Having a drink on their patio on a summer evening was one of or favorite activities but I guess that is ruined too.

Love love their coffee! I looked forward to it daily when I was hospitalized for 36 days!

I always have a positive experience with Lakota, whether it be the downtown location or the drive-thru on the south side. Most recently, I placed an order through the app for pick up, and got a call a few minutes later that one of the items I requested was out of stock. The employee walked me through replacement options and my order was quickly processed. I also have gluten and other allergen restrictions, and the staff is always so friendly and happy to answer questions. They also triple check my order to confirm it's allergen-safe every time without my asking. Stellar people, excellent coffee. Cheers!

I got the s'mores frappe and it was delicious. I look forward to trying something else here. Only 25 cents to add an additional shot of espresso, but it was still too sweet for me so I'd probably add 3 extra shots lol. I didn't find anything on the food menu I wanted though.

I have never wrote a review in my life BUT I do not know where to start with this,first I will say I love the coffee &location and they have gf bread !! These things are great! HOWEVER the staff is a whole other deal,I have literally been coming 6 days a week for the past year and half and mostly it is just slow, very slow service,but here lately the incompetence is at a all time high! This was the third time in two weeks I get to the window and they do not know what I have ordered,I told her twice ,she was more interested in the conversation happening with other staff,then she proceeded to hand me a iced coffee,not what I ordered then when corrected smirked and handed me my COLD half froth coffee!!!!!!! May I add there was also a instance where they left me at the window for 15 minutes and forgot I was there? Whose the owner? Not manager,owner!! ?? I am not the only one who feels this way and for the love of your business and us who are loyal PLEASE,please get it together!! All that staff it should be a pristine old machine!!

The service has been very slow especially at the drive thru. Don’t get me wrong, I love their coffee but waiting in line for 20 minutes when there’s only 2 cars in front of you is beyond ridiculous. I went to the drive thru a few weeks ago and the staff was laughing and having a conversation for over 5 minutes before even attending me. Then they had the audacity to ask for a tip. I hope management does something about the long wait times and not always customer friendly staff!